Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Katie Morley

Saugus

Summary

Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.

Overview

9
9
years of professional experience

Work History

Wynn Rewards Representative

Encore Boston Harbor
04.2022 - Current
  • Assist 100+ customers per day, handle customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
  • Efficiently and accurately create and maintain Red Card accounts as needed.
  • Responsible for encouraging participation in the Red Card program, explaining all promotions and marketing material, property information and ensure a positive and friendly atmosphere along with supplying excellent customer service.

Call Center Representative (Remote)

Viking River Cruises
02.2019 - 04.2022
  • Accomplishes sales and organization mission by completing related results as needed.
  • Provide assistance to guests in regards to change requests, itinerary or cruise inquiries, taking payments and other service needs directly related to a booking or customer profile.
  • Oversee customer financial accounts and process customer adjustments.
  • Solve problems and address unsatisfactory consumer experiences with ownership and outstanding service.

Medical Receptionist/ Front Desk

TLC Pediatrics
02.2016 - 01.2019
  • Effective in handling office and administrative tasks within busy, multi-physician practices.
  • Expedient in processing patient check-in/check-out, verifying insurance and collecting third-party claims.
  • Scheduled patient appointments in person or by phone, maintained medical records, and verified insurance.

Education

High School Diploma -

Saugus High School
06.2019

Skills

  • Positive Attitude
  • Goal-oriented mindset
  • Data entry proficiency
  • Organizational Skills
  • Time Management
  • Multitasking
  • Product Knowledge
  • Attention to Detail
  • CRM Systems
  • Communication Skills
  • Medical Terminology

Accomplishments

  • Achievements/Tasks
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved customer complaints with a reported 98% satisfaction rate.
  • Eliminated customer complaints through effective problem solving and training of new staff.

Timeline

Wynn Rewards Representative

Encore Boston Harbor
04.2022 - Current

Call Center Representative (Remote)

Viking River Cruises
02.2019 - 04.2022

Medical Receptionist/ Front Desk

TLC Pediatrics
02.2016 - 01.2019

High School Diploma -

Saugus High School

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