Katie Morris
Denver,CO
Summary
Hardworking and driven sales management proven professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
21
21
years of professional experience
Work History
Kitchen Supervisor
Hilton Garden Inn Denver Tech Center
07.2024 - Current
- Lead and motivated staff to achieve challenging objectives in a fast-paced environment.
- Monitored food preparation, production, and plating for quality control.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Covered all under staffed positions within food and beverage to ensure operations continued to run smoothly.
- Capable of running a busy week of banquets on my own.
Banquet Captain
Embassy Suites by Hilton
12.2022 - 05.2024
- Directed and supported staff in accordance with the specifics on the BEO. Group sizes between 200 and 500
- Aware of guest and group contacts’ needs and wishes. Received several positive name mentions from contacts and guests.
Banquet Coordinator/Staff Manager
Little Creek Casino Resort
01.2015 - 02.2017
- Managed and trained a staff of thirty banquet servers and two captains
- Coordinated staff schedule, appropriate décor, banquet room scheduling, and food service timing for parties ranging from 6 to 1600 guests
- Point of contact for all vendors and suppliers pertaining to banquet events
- Improved my problem solving and ingenuity skills by having to think fast to provide excellent guest service.
Lead Server
Boulders Resort Waldorf Astoria
05.2012 - 12.2013
- As the top server, I was granted the opportunity to serve Stevie Nicks in an after hours intimate dining experience.
- Fine-tuned upscale dining and customer service skills in a five-star atmosphere.
Sales Representative
Food Services of America
03.2008 - 11.2011
- Supported independent restaurant operators with product purchasing, decreasing food cost and ideas for increasing repeat customers, revenue and profitability
- Performed weekly cold calls by phone and on foot.
- Opened opportunities in downtown restaurants that had not been touched in years.
- Increased route sales by 10% in the first year.
- Engaged in friendly conversation with customer to better uncover individual needs.
Restaurant Manager
Brasserie Margaux
09.2005 - 09.2006
- Supervised and trained a staff of 15 servers/hostess in a thriving downtown restaurant
- Periodically assumed the role of acting manager for the restaurant and connected hotel
- Responsibilities included suggestive selling education of liquor, wine and food, shift Maitre De and restaurant problem solving
- Handled hiring, terminations, scheduling and call outs.
Weight Loss Consultant
Solutions Weight Loss Clinic
08.2003 - 08.2004
- One-on one counseling with men and woman of all ages wanting to make life changes
- Consulted and advised clients on how to follow a balanced eating plan, improve self esteem, and overcome individual challenges which kept them from achieving their personal health goals.
Education
Bachelor's Degree - Psychology
Central WA University
Ellensburg, WASkills
- Solution Focused
- Process improvement
- Time Management
- Clear Communication
- Banquet Coordinating/Managing
- Guest Service Knowledge & Training
- Event Planning
- Leadership
- Restaurant Experience FOH & BOH
- Cold Calling
- Delphi-Salesforce
- Guest Retention
- Opportunity Focused
Languages
Spanish
Professional Working
Timeline
Kitchen Supervisor
Hilton Garden Inn Denver Tech Center
07.2024 - Current
Banquet Captain
Embassy Suites by Hilton
12.2022 - 05.2024
Banquet Coordinator/Staff Manager
Little Creek Casino Resort
01.2015 - 02.2017
Lead Server
Boulders Resort Waldorf Astoria
05.2012 - 12.2013
Sales Representative
Food Services of America
03.2008 - 11.2011
Restaurant Manager
Brasserie Margaux
09.2005 - 09.2006
Weight Loss Consultant
Solutions Weight Loss Clinic
08.2003 - 08.2004
Bachelor's Degree - Psychology
Central WA University
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