Katie Morris
McMinnville
Summary
Driven professional with extensive experience in transportation and office management. Expertise in customer relationship management and problem-solving, contributing to improved services and client satisfaction in diverse roles.
Overview
16
16
years of professional experience
Work History
Transportation Specialist
McMinnville School District
McMinnville
07.2021 - Current
- Managed scheduling and routing of school buses, enhancing operational efficiency.
- Coordinated transportation logistics for student field trips and extracurricular activities, ensuring timely arrivals and departures.
- Ensured compliance with safety regulations during daily transportation operations.
- Communicated with parents regarding transportation schedules and changes, fostering transparency and trust.
- Analyzed current routing systems and identified areas for improvement in delivery methods, times, and routes.
Office Manager
Morris Carpet Cleaning
McMinnville
06.2013 - 07.2021
- Managed daily office operations to streamline workflow across all departments.
- Coordinated scheduling and dispatching of cleaning teams to meet client appointment needs.
- Maintained inventory of cleaning supplies and ordered items to meet demands.
- Handled customer inquiries and resolved issues to improve client satisfaction.
- Assisted in budgeting and expense tracking for office operations and supplies.
Customer Service Representative
First Federal Bank
McMinnville
01.2010 - 06.2013
- Resolved customer complaints through effective communication and problem-solving, leading to increased customer retention.
- Educated clients on banking products and services, improving customer understanding and satisfaction.
- Assisted customers with account inquiries and transaction processing.
- Maintained accurate records of customer interactions and transactions, ensuring reliable information for service continuity.
Education
Some College (No Degree) - Business
Portland State University
Portland, ORSkills
- Customer relationship management
- Data analysis
- Coordinating schedules
- Time management
- Multitasking Abilities
- Team collaboration
- Problem solving
- Attention to detail
- Reliable and dependable
- Effective communication
Affiliations
President of non-profit LoveLikeMikalynn
Timeline
Transportation Specialist
McMinnville School District
07.2021 - Current
Office Manager
Morris Carpet Cleaning
06.2013 - 07.2021
Customer Service Representative
First Federal Bank
01.2010 - 06.2013
Some College (No Degree) - Business
Portland State University