Katie Moura

Compassionate and detail-oriented Licensed Practical Nurse (LPN) with 13 years of experience delivering exceptional patient care in fast-paced healthcare environments. Recognized for combining clinical expertise with customer service excellence, ensuring patients and families feel informed, respected, and supported. Skilled in resolving concerns, coordinating care, and fostering trust through clear communication and empathy. Seeking to leverage both nursing knowledge and service-oriented skills in a role that values customer satisfaction and quality outcomes.

• Licensed Practical Nurse (State of [Your State], License #XXXXXXX)
• Basic Life Support (BLS) Certification – American Heart Association
• [Optional: IV Therapy Certification, Wound Care Certification, etc.]

• Use Patient Satisfaction Metrics: If you have data (e.g., “Improved patient satisfaction scores by 15%”), include it — it’s powerful for both healthcare and customer service roles.
• Highlight Communication Skills: Employers value LPNs who can explain complex medical information in a way patients understand.
• Show Service Mindset: Use terms like “resolved concerns,” “advocated for patients,” and “enhanced care experience” to bridge nursing and customer service.
• Tailor for Non-Clinical Roles: If applying to a role outside direct patient care (e.g., insurance, telehealth, or patient relations), emphasize transferable skills like conflict resolution, empathy, and problem-solving.
• ATS Keywords: Include terms from the job posting such as “patient advocacy,” “customer service,” “care coordination,” and “EHR proficiency” to pass automated scans.
• If you’d like, I can also create a version of this resume tailored for LPNs applying to non-hospital, customer service–heavy roles such as insurance case management, telehealth support, or patient relations — which would shift the tone even more toward service and communication.