Katie Moyer-Watnick
La Porte,IN
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
16
16
years of professional experience
Work History
Store Manager
Albanos
La Porte, Indiana
04.2024 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Assessed operational efficiency of the store's departments.
- Managed daily banking activities such as deposits and withdrawals.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Established store tactics and strategies to achieve operational performance and sales goals.
Private Caregiver
Myself
La Porte, IN
06.2008 - 01.2024
- Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.
- Provided companionship to elderly clients by engaging in conversation and accompanying them on errands or outings.
- Transported clients to doctor appointments, grocery stores, and other necessary destinations.
- Developed individualized care plans for each client based on their needs and preferences.
- Monitored vital signs including blood pressure, temperature, pulse rate, respiration rate and glucose levels.
Education
GED -
Kankakee Valley
La Porte, IN08-2000
Associate of Arts - Psychology
Ivy Tech Community College
La Porte, INSkills
- Hourly shift management
- Store operations oversight
- Personnel development
- Bank and safe deposits
- Goals and performance
- Team development
- Team leadership
- Documentation and reporting
- Team leadership and coaching
- Customer relations
- Shift checklists
- Sales expertise
- Problem-solving
- Delegating work
- Bank deposit procedures
- Hospitality and accommodation
- Operational efficiency
- Leadership development
- Policies and procedures
- Friendly and positive
- Multitasking and organization
- Shift scheduling
- Verbal and written communication
- Employee training
- Staff supervision
- Store operations
- Training and mentoring
Timeline
Store Manager
Albanos
04.2024 - Current
Private Caregiver
Myself
06.2008 - 01.2024
GED -
Kankakee Valley
Associate of Arts - Psychology
Ivy Tech Community College
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