Katie Mullendore
Summary
Professional with experience in customer service, sales support, and leadership. Skilled in customer and employee relationships, system knowledge, and cross functional teams responsibility. Adaptable to changes, learning new things and collaborating to achieve the best success possible. Demonstrated strong leadership by coaching and measuring KPIs for team members.
Overview
13
13
years of professional experience
Work History
Sales Support Team Leader
Tessco Technologies Inc.
06.2022 - Current
- Managed high-performance sales support teams; ensuring strong results and cross functional collaboration between departments.
- worked closely with the sales team and their customers.
- Utilized salesforce CRM and SAP to process quotes, orders, and reporting.
- Handled internal and external escalations to provide a resolution and to maintain a strong relationship.
- Analyzed team members KPI by measuring turn around time, errors, number or orders/quotes, and number of closed cases.
- Conduct weekly one -one meetings and performance reviews.
- Participated in ERP training and UAT prior to ERP launch.
Sales Support Service Representative
Tessco Technologies
02.2020 - 06.2022
- Worked closely with customers and sales team members on strategic government accounts
- Processed orders and provided quotes.
- Assisted customers in a timely manner.
- Maintained high productivity and quality standards.
- Assisted a large volume of customers daily with a positive attitude and focus on customer satisfaction.
- Assisted with customers post sale requests.
- Demonstrated a strong work ethic, arriving on time, quick turnaround, and asking to help anywhere that needed further assistance.
Customer Service Representative
Tessco Technologies Inc.
11.2019 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving customer complaints.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, tracking, and locating invoices.
- Collaborated with the sales team to ensure their customers were taken care of.
- Collaborated with other team members when unsure how to resolve a customer issue.
Assistant Manager
Aeropostle
05.2018 - 11.2019
- Maintained operations and loss prevention.
- Handled cash deposits
- Processed receiving and organizes shipments.
- Zones team members to different sections in order to drive sales.
- Held hourly touch bases to share with the team goals and where we were towards that goal.
- Merchandised product throughout the store.
- Handled internal audits monthly to identify areas for improvement.
- Coached team members on best practices.
Photopass Photographer
Disney College Program
01.2018 - 05.2018
- Greeted guests
- Captured photos of guests throughout the park and with characters.
- Carried equipment around various locations
- Showed guests their photographs and made small edits as requested.
Sales Lead/Stylist
Francesca's Collections
02.2015 - 12.2017
- Handled a key to open and close the store.
- Opened and closed cash registers.
- Handled deposits and taking them to the bank.
- Trained new employees.
- Merchandise new product.
- Kept up with displays.
- Processed shipments.
Point of Sales
Kohls
11.2012 - 02.2015
- Scanned merchandise and processed payments.
- Merchandised new products.
- Met credit goals.
- Worked on the sales floor and assisted in the fitting rooms.
- Trained new cashiers.
- Worked overnight on markdowns.
Education
Bachelor of Arts - Business administration with a focus on marketing
Southern New Hampshire University
06-2024
Associates of arts degree - digital photography
Harford Community College
12.2017
High School Diploma -
Bel Air High School
Bel Air, MD05.2011
Skills
- Team management
- Microsoft office expertise
- Technical troubleshooting
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Salesforce CRM
- SAP CRM
- Teamwork and collaboration
- Customer service
Timeline
Sales Support Team Leader
Tessco Technologies Inc.
06.2022 - Current
Sales Support Service Representative
Tessco Technologies
02.2020 - 06.2022
Customer Service Representative
Tessco Technologies Inc.
11.2019 - 02.2020
Assistant Manager
Aeropostle
05.2018 - 11.2019
Photopass Photographer
Disney College Program
01.2018 - 05.2018
Sales Lead/Stylist
Francesca's Collections
02.2015 - 12.2017
Point of Sales
Kohls
11.2012 - 02.2015
Bachelor of Arts - Business administration with a focus on marketing
Southern New Hampshire University
Associates of arts degree - digital photography
Harford Community College
High School Diploma -
Bel Air High School