Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KATE MULLENS

MECHANICSVILLE,Virginia

Summary

PROFESSIONAL SUMMARY Proven leadership and competency in operations and logistics with proficiencies in risk mitigation, process improvement and resource management. High-performing professional with substantial experience developing and implementing safety and health programs. Creates safety protocols, conducts hazard assessments and provides education. Strong knowledge of OSHA regulations and committed to promoting industrial hygiene and environmental health.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Manager, Process Management

Capital One
08.2022 - Current
  • Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Performed audits, reviews and negotiation support as requested by programs, customers and company management.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
    Improved operational planning and business frameworks to enhance resource utilization and reduce waste.

EMERGENCY MEDICAL TECHNICIAN

Richmond Ambulance Authority
03.2014 - Current
  • Prepares vehicle and equipment for service; waits for assignment from the Communications Center; responds directly and safely to assignments; functions as the primary vehicle operator; conducts or assists partners with patient assessments; provides or assists with patient care at the direction of the AIC while on-scene of a call but not during transport; applies extrication skills as required; prepares patients under varying environments to be safely moved to the vehicle for transport; is responsible for the safe and smooth transport of everyone on-board vehicle; unloads the patient from the vehicle, and transfer patient care to the receiving facility; completes required documentation, and prepares vehicle and equipment for the next assignment; this position is required to follow directives from the Communications Center
  • Maintains high standards for health, safety, welfare, and ethical behavior
  • Adheres to all policies of agencies, institutional and regulatory bodies
  • Conducts him/herself in a professional manner and ensures high level of patient customer care
  • Supports, interprets and complies with the philosophies of the Richmond Ambulance Authority
  • Maintains own required certification and licensure, including current Virginia vehicle operator’s license
  • Responsible at all times for the care and transportation of patients treated and for the accurate documentation and timely completion of all required paperwork
  • Maintains established standards of conduct at all times when working with physicians, nurses, public safety agency officials, other affiliated health care professionals and members of the general public

MARKET OPERATION MANAGER

Dispatch Health
08.2019 - 01.2023
  • For in-home medical delivery company comprised of 20+ providers, 50 employees, over 15,000 office visits and $5 million in net revenue annually
  • Direct reporting to Regional Operations Director
    Works in dyad with lead clinician; tasked with setting and executing the strategic direction of the market
  • Focus on market budgeting, Key Performance Indicators, capacity and demand metrics, patient experience/NPS, clinical quality and employee engagement
  • Developed relationships with market partners including hospital systems, physician groups, assisted living facilities, laboratories, home health and hospice
  • Launch of new markets with implementation and monitoring of key processes in both the clinical and business operations
  • Performs annual performance evaluations of 20+ employees in addition to interviewing, hiring and training of new employees
  • Oversee lab operations, fleet and supplies management, cost containment, goals establishment and performance management.,
  • Devised processes to boost long-term business success and increase profit levels.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Trained new employees on proper protocols and customer service standards.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.

LOSS PREVENTION SPECIALIST

Amazon
10.2019 - 08.2020
  • Provided direct support to the Fulfillment Operations Team by effectively protecting against relevant threats and by managing security and loss prevention risks, exposures and losses that could put Amazon Associates and customers under jeopardy; disrupt the continuity of our business operations; inflict damage to our tangible and non-tangible assets; and have adverse impact on our company brand and reputation
  • Tasked with threat evaluation, risk assessment and developing risk management strategies
  • Providing secure working environment to our Associates; taking into consideration relevant legal and statutory compliance requirements; Labor regulations, agreements and practices; associates’ experience and optimize the cost versus risk reduction
  • Providing open, trusted and reliable partnership with internal and external stakeholders by supporting, advising and enabling successful accomplishment of business operations and initiatives
  • Driving security change and improvement by engaging leadership and associates and by providing the relevant and useful security knowledge and awareness.
  • Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.
  • Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.
  • Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
  • Enhanced training processes for both clients and departments to increase overall functionality.
  • Developed and presented training programs for clients and departments within company.
  • Collaborated with law enforcement to report crime and suspicious activity.
  • Supervised surveillance, detection and criminal processing related to theft and criminal cases.
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.

HEALTH AND SAFETY SPECIALIST

Amazon
10.2015 - 10.2019
  • Created safe work environment by complying with safety, health and security requirements.
  • Conducted incident investigations, participated in audits and collected data and information to maximize workplace safety.
  • Mentored and supported staff in identifying and implementing procedures and practices to protect safety and security of workers.
  • Accompanied, documented and reported OSHA inspections, insurance oversight and other formal safety and security measures at work site.
  • Leveraged statistical analysis to improve awareness, change behavior and drive continuous improvement in programs and processes.
  • Supported interaction with local emergency response agencies and responders to coordinate work site security requirements.
  • Provided new-employee health and safety orientations and developed materials for presentations.
  • Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
  • Recommended measures to help protect workers from potentially hazardous work methods, processes and materials.
  • Developed recommendations to reduce hazards by improving gear, behaviors and procedures.
  • Eliminated dangerous behaviors potentially impacting worker safety in warehouse settings through careful analysis and process optimization.
  • Optimized new employee training on gear and procedures to maximize team safety.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Health and Wellness Coach

WELLNESS COACH AND INSTRUCTOR, YMCA Of Greater Richmond
10.2012 - 03.2014
  • Demonstrated proper utilization of every piece of fitness equipment, as well as provided each member with applicable and basic workout program for all machines
  • Identified potentially dangerous situations and responds proactively.
  • Obtained and maintained all certifications to perform their job to the standards and ideals of the YMCA
  • Created connections to members and encourages members to connect to other members and staff
  • Provided members with information regarding: YMCA Mission Program Guide, Group Exercise Schedule, Branch Services, Building Bridges
  • Developed care plans and agendas for clients based on individual health concerns and advised on specific diet and exercise plans.
  • Assisted and coached clients during physical exercises to promote safety of clients and effectiveness of routines.
  • Organized and led seminars and classes for interested clients, providing tips and advice for lifestyle changes and healthy living.
  • Strived to eliminate high-risk behavior through education, diet, exercise, stress reduction and clean living for clients.
  • Understood client limitations based on medication or physical disabilities while building exercise plans.
  • Maintained client records for future use and for reference by other healthcare providers.
  • Identified injuries and advised clients to seek medical attention from other healthcare providers.

Education

Bachelor of Science - Exercise Science

Clearwater Christian College
05.2012

Skills

  • Team Development & Personnel Management
  • Strategic Partnership & Operations Support
  • Safety & OSHA Specialist
  • Compliance & Quality Assurance
  • Customer Service & Support
  • Ergonomics Procedures & Implementation
  • Policy & Procedure Documentation
  • Conducting Investigations

Certification

EMT-B

ACE Certified Personal Trainer

Certified Nutrition Specialist

ABA Certification

Timeline

Manager, Process Management

Capital One
08.2022 - Current

LOSS PREVENTION SPECIALIST

Amazon
10.2019 - 08.2020

MARKET OPERATION MANAGER

Dispatch Health
08.2019 - 01.2023

HEALTH AND SAFETY SPECIALIST

Amazon
10.2015 - 10.2019

EMERGENCY MEDICAL TECHNICIAN

Richmond Ambulance Authority
03.2014 - Current

Health and Wellness Coach

WELLNESS COACH AND INSTRUCTOR, YMCA Of Greater Richmond
10.2012 - 03.2014

Bachelor of Science - Exercise Science

Clearwater Christian College

Similar Profiles

CREATE PROFILE
KATE MULLENS