Katie Muniz
Lakeland,FL
Summary
Dynamic Claims Representative with a proven track record at GEICO, enhancing customer satisfaction through precise claims processing and effective communication. Skilled in incident investigations and teamwork, I streamlined workflows, improving efficiency and compliance. Committed to delivering exceptional service while fostering strong client relationships in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Claims Representative
GEICO
02.2021 - 08.2025
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
- Trained new Claims Representatives on company policies, procedures, and software systems, improving overall team productivity.
Server
Bob Evans Restaurant
10.2019 - 11.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Associate
Forever 21
11.2020 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Barista
Gloria Jeans
08.2018 - 11.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bethel Park Highschool
Bethel Park, PASkills
- Microsoft Office applications
- Claims processing and analysis
- Time efficiency strategies
- Teamwork and collaboration skills
- Coverage assessment techniques
- Incident investigations
- Customer satisfaction services
- Precision and detail orientation
- Listening and comprehension skills
- Critical analysis
Timeline
Claims Representative
GEICO
02.2021 - 08.2025
Sales Associate
Forever 21
11.2020 - 12.2020
Server
Bob Evans Restaurant
10.2019 - 11.2021
Barista
Gloria Jeans
08.2018 - 11.2020
Bethel Park Highschool
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