Katie Murphy
Dickson,TN
Summary
Organized professional with exemplary communication and collaboration skills and a background in patient advocacy. Enthusiastic and outgoing with a vast understanding of treatment resources and services that meet patient needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Behavioral Health Specialist/ Therapist Intern
Promises Behavioral Health
Nunnelly, TN
11.2022 - Current
- Provide Case Management support to clients with direction from clinician.
- Attend treatment team and provides non-clinical and case management updates.
- Plans and lead group curriculum as directed by the Clinical Director.
- Have expert skill in ATA blocking and helps to engage other staff in blocking efforts.
- Assist client with daily activities, adherence to schedules, and following program rules.
- Maintain active awareness of clients.
- Observe, monitor, intervene upon, and document client behaviors and presentation.
- Maintain high quality documentation using appropriate forms in appropriate clinical language.
- Supervision of shadowing of all assigned new hires for their first one to two weeks of employment.
- Sign the competencies of BHTs, partnering with the BH Manager to guarantee to the facility CEO or ED that the trained BHTs are ready to work with patients without supervision.
- Any additional duties of responsibilities assigned by the BH Manager.
Assistant Manager
Zander’s Woodfired Pizza
Dickson, TN
09.2016 - Current
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Performed regular maintenance checks on kitchen equipment.
- Interacted with customers to gauge responsiveness to hospitality and menus.
- Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
- Provided leadership and direction to restaurant employees.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Reviewed employee performance data regularly to identify areas needing improvement.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Supervised food preparation, ordering of supplies, and inventory control.
- Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
- Analyzed operational costs and made recommendations for cost savings.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Created weekly work schedules for all restaurant personnel.
- Ensured compliance with health and safety regulations.
- Trained new employees to perform duties.
Cosmetologist/manager
Fantastic Sam's
Brentwood, TN
06.2015 - 09.2016
- Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
- Monitored inventory of supplies, managed budget and requisitioned supplies, equipment, and services.
- Promoted client retention through high-quality service and follow through.
- Collaborated with other managers and supervisors and kept informed of changes affecting service operations.
- Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
- Conducted regular staff meetings to discuss performance issues or changes in policies and procedures.
- Resolved guest complaints.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Created monthly budgets for the salon's expenses such as payroll, supplies, equipment maintenance.
- Managed accounts receivable and payable functions including invoicing and collection activities.
- Hired, trained, evaluated, supervised and disciplined salon staff members.
- Ensured compliance with all local and state regulations concerning sanitation, safety, and customer service.
Suite Manager
Centerplate
Nashville, TN
01.2009 - 06.2015
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Developed, implemented and monitored departmental policies, procedures, goals and objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Took orders from guests for alcoholic beverages according to state and local laws and regulations.
- Followed established procedures for handling complaints or special requests from guests in a timely manner.
- Ensured that all guests received prompt attention by responding promptly to requests for assistance or services from guests in the suite area.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Replenished buffet items as needed during events to maintain freshness and quality of food items.
- Inspected suite areas before each event to ensure cleanliness, organization, and adequate supplies.
Education
Some College (No Degree) - Psychology
Martin Methodist College
Pulaski, TNSome College (No Degree) - Psychology
Austin Peay State Universityd
Clarksville, TNSome College (No Degree) - Therapist Intern
LADAC
Nunnelly, TNSkills
- Individual Counseling
- Charting and Other Documentation
- Case Management
- Group Counseling
- Discharge Planning
- Interpersonal and Written Communication
- Crisis Evaluation and Intervention
- Substance Abuse Counseling
- Behavior Modification
- Crisis Intervention
References
- Taylor Sullivan, 931-449-9638, BH Manager
- Curtis Long, 629-264-6634, LADAC Therapist
- Karen Moran, 615-308-9385, LADAC Supervisor
Certification
- Licensed Cosmetologist
- 2,000 completed hours for LADAC licensure.
Timeline
Behavioral Health Specialist/ Therapist Intern
Promises Behavioral Health
11.2022 - Current
Assistant Manager
Zander’s Woodfired Pizza
09.2016 - Current
Cosmetologist/manager
Fantastic Sam's
06.2015 - 09.2016
Suite Manager
Centerplate
01.2009 - 06.2015
Some College (No Degree) - Psychology
Martin Methodist College
Some College (No Degree) - Psychology
Austin Peay State Universityd
Some College (No Degree) - Therapist Intern
LADAC
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