Organized professional with exemplary communication and collaboration skills and a background in patient advocacy. Enthusiastic and outgoing with a vast understanding of treatment resources and services that meet patient needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Behavioral Health Specialist/ Therapist Intern
Promises Behavioral Health
Nunnelly, TN
2022.11 - Current
Provide Case Management support to clients with direction from clinician.
Attend treatment team and provides non-clinical and case management updates.
Plans and lead group curriculum as directed by the Clinical Director.
Have expert skill in ATA blocking and helps to engage other staff in blocking efforts.
Assist client with daily activities, adherence to schedules, and following program rules.
Maintain active awareness of clients.
Observe, monitor, intervene upon, and document client behaviors and presentation.
Maintain high quality documentation using appropriate forms in appropriate clinical language.
Supervision of shadowing of all assigned new hires for their first one to two weeks of employment.
Sign the competencies of BHTs, partnering with the BH Manager to guarantee to the facility CEO or ED that the trained BHTs are ready to work with patients without supervision.
Any additional duties of responsibilities assigned by the BH Manager.
Assistant Manager
Zander’s Woodfired Pizza
Dickson, TN
2016.09 - Current
Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Performed regular maintenance checks on kitchen equipment.
Interacted with customers to gauge responsiveness to hospitality and menus.
Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
Provided leadership and direction to restaurant employees.
Supervised activities of dining room staff to maintain service levels and support guest needs.
Reviewed employee performance data regularly to identify areas needing improvement.
Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Supervised food preparation, ordering of supplies, and inventory control.
Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
Analyzed operational costs and made recommendations for cost savings.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Took immediate responsibility for issues and found effective solutions for swift resolution.
Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Created weekly work schedules for all restaurant personnel.
Ensured compliance with health and safety regulations.
Trained new employees to perform duties.
Cosmetologist/manager
Fantastic Sam's
Brentwood, TN
2015.06 - 2016.09
Established and updated schedules to meet expected coverage demands and capitalize on individual employee expertise.
Monitored inventory of supplies, managed budget and requisitioned supplies, equipment, and services.
Promoted client retention through high-quality service and follow through.
Collaborated with other managers and supervisors and kept informed of changes affecting service operations.
Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
Conducted regular staff meetings to discuss performance issues or changes in policies and procedures.
Resolved guest complaints.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Created monthly budgets for the salon's expenses such as payroll, supplies, equipment maintenance.
Managed accounts receivable and payable functions including invoicing and collection activities.
Hired, trained, evaluated, supervised and disciplined salon staff members.
Ensured compliance with all local and state regulations concerning sanitation, safety, and customer service.
Suite Manager
Centerplate
Nashville, TN
2009.01 - 2015.06
Inventoried incoming supplies and placed items in stock for use by personnel.
Developed, implemented and monitored departmental policies, procedures, goals and objectives.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Took orders from guests for alcoholic beverages according to state and local laws and regulations.
Followed established procedures for handling complaints or special requests from guests in a timely manner.
Ensured that all guests received prompt attention by responding promptly to requests for assistance or services from guests in the suite area.
Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Replenished buffet items as needed during events to maintain freshness and quality of food items.
Inspected suite areas before each event to ensure cleanliness, organization, and adequate supplies.
Education
Some College (No Degree) - Psychology
Martin Methodist College
Pulaski, TN
Some College (No Degree) - Psychology
Austin Peay State Universityd
Clarksville, TN
Some College (No Degree) - Therapist Intern
LADAC
Nunnelly, TN
Skills
Individual Counseling
Charting and Other Documentation
Case Management
Group Counseling
Discharge Planning
Interpersonal and Written Communication
Crisis Evaluation and Intervention
Substance Abuse Counseling
Behavior Modification
Crisis Intervention
References
Taylor Sullivan, 931-449-9638, BH Manager
Curtis Long, 629-264-6634, LADAC Therapist
Karen Moran, 615-308-9385, LADAC Supervisor
Certification
Licensed Cosmetologist
2,000 completed hours for LADAC licensure.
Timeline
Behavioral Health Specialist/ Therapist Intern
Promises Behavioral Health
2022.11 - Current
Assistant Manager
Zander’s Woodfired Pizza
2016.09 - Current
Cosmetologist/manager
Fantastic Sam's
2015.06 - 2016.09
Suite Manager
Centerplate
2009.01 - 2015.06
Some College (No Degree) - Psychology
Martin Methodist College
Some College (No Degree) - Psychology
Austin Peay State Universityd
Some College (No Degree) - Therapist Intern
LADAC
Licensed Cosmetologist
2,000 completed hours for LADAC licensure.
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