Katie Nagy
Clovis,CA
Summary
To obtain a position where I can utilize my 5+ years of professional administrative experience while making a significant contribution to the success of the company. Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
11
11
years of professional experience
Work History
Executive Administrative Assistant
Blair, Church & Flynn
08.2016 - Current
- Assisted in coordinating implementation of policies and practices across organization.
- Worked with senior management to initiate new projects and assist in various processes.
- Created and managed office systems to efficiently deal with documentation.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Volunteered to help with special projects of varying degrees of complexity.
- Coordinated all company events
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Screened personal and business calls and directed to appropriate party.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Led staff and vendors in providing high level of service for owner and guests.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Answered high volume of phone calls and email inquiries.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, CEO and CFO.
- Assist in Insurance renewals and obtaining Certificates of Insurance for specific projects to ensure that the project is protected in the event of any unforeseen circumstances.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Managed and maintained over 25 company vehicles
Front Desk Agent
Hampton Inn & Suites By Hilton
10.2014 - 08.2016
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Answered multi-line phone system and enthusiastically greeted callers.
- Trained new staff members in customer service techniques and hotel operations.
- Enforced policies and procedures to increase efficiency.
Front Desk Agent
Embassy Suites By Hilton
05.2012 - 05.2014
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Answered multi-line phone system and enthusiastically greeted callers.
- Trained new staff members in customer service techniques and hotel operations.
- Enforced policies and procedures to increase efficiency.
Education
Monterey Peninsula College
Marketing
Fresno Pacific University
Fresno, CAClovis East High School
Clovis, CA2010
Skills
- Recruiting
- Scheduling
- Organization
- Planning
- Time Management
- Available upon request
- Leadership
- Information Confidentiality
Timeline
Executive Administrative Assistant
Blair, Church & Flynn
08.2016 - Current
Front Desk Agent
Hampton Inn & Suites By Hilton
10.2014 - 08.2016
Front Desk Agent
Embassy Suites By Hilton
05.2012 - 05.2014
Monterey Peninsula College
Marketing
Fresno Pacific University
Clovis East High School
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