Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Nance

Kenosha,WI

Summary

Dynamic Bar and Restaurant Manager with a proven track record, excelling in event coordination and cocktail creation. Recognized for enhancing customer satisfaction through exceptional service and innovative menu development, while fostering team leadership and maintaining rigorous food safety practices. Committed to creating memorable dining experiences.

A strong background in bar and restaurant operations. Skilled in team collaboration, customer satisfaction, and adapting to changing needs. Known for reliability and achieving results in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Bar and Restaurant Manager

Rustic Road Brewing Company
03.2023 - Current
  • Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
  • Ensured compliance with state liquor laws by monitoring alcohol service and providing ongoing staff education on responsible beverage serving practices.
  • Collaborated with chefs on menu development for improved guest experience and increased sales.
  • Enhanced the establishment''s reputation through consistent delivery of exceptional service, food quality, and ambiance.
  • Maximized event bookings by developing targeted outreach initiatives to local businesses and community groups.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Oversaw food preparation and monitored safety protocols.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Improved employee morale through transparent communication practices, regular feedback sessions, and opportunities for professional growth within the company.

Bartender/Restaurant Server

Captain Mike's
08.2021 - 03.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.

Front of House Manager

Waterfront Warehouse
03.2021 - 08.2021
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Managed cash handling procedures, reconciling daily sales reports, and maintaining accurate records for financial reporting purposes.
  • Boosted team morale through regular performance feedback sessions and recognition of exceptional work.
  • Addressed and resolved guest complaints with empathy and professionalism, turning potentially negative experiences into positive ones.

Server

The APIS Hotel and Resturant
03.2020 - 08.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Had knowledge of wine and spirits to help give the best recommendation's for bottles and cocktails
  • Had regular wine tastings to further my wine knowledge
  • Carried out exceptional fine dining service

Food Runner

Alinea
01.2020 - 03.2020
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Adapted to various dining settings and themes, providing versatile service to customers.
  • Maintained positive and professional demeanor under pressure, contributing to pleasant dining environment.
  • Participated in weekly staff meetings to discuss improvements in service delivery, enhancing team performance.
  • Managed food presentation before delivery, ensuring all dishes met quality standards.
  • Contributed to menu knowledge, aiding customers with inquiries and improving their dining experience.

Bar Manager

The Stella Hotel and Ballroom
02.2019 - 01.2020
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Managed the restaurant, banquet and rooftop bar
  • Enhanced team performance through regular reviews and constructive feedback, fostering culture of excellence.
  • Ran wine tastings for customers booking our banquet hall by sampling and sharing my wine knowledge
  • Fostered positive work atmosphere, reducing staff turnover rates.
  • Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.

Education

Indian Trail High School And Academy
Kenosha

Skills

  • Food safety practices management
  • Team leadership
  • Event coordination
  • Cocktail creation
  • Menu development
  • Wine, spirit and beer knowledge
  • Commitment to customer satisfaction
  • Flexible in dynamic environments
  • Full service restaurant background
  • Attention to detail
  • Skilled at prioritizing tasks simultaneously

Timeline

Bar and Restaurant Manager

Rustic Road Brewing Company
03.2023 - Current

Bartender/Restaurant Server

Captain Mike's
08.2021 - 03.2023

Front of House Manager

Waterfront Warehouse
03.2021 - 08.2021

Server

The APIS Hotel and Resturant
03.2020 - 08.2020

Food Runner

Alinea
01.2020 - 03.2020

Bar Manager

The Stella Hotel and Ballroom
02.2019 - 01.2020

Indian Trail High School And Academy

Similar Profiles

CREATE PROFILE