Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Katie Nelson

Spokane,WA

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Offering solid skills in customer relations, administrative duties and scheduling.

Strong work ethic, adaptability and effective communication skills. With the resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities, hardworking and self-motivated nature. Eager to contribute to a dynamic team.

Overview

12
12
years of professional experience

Work History

Administrative Assistant/Appointment Scheduler

Firepower Inc
Spokane , WA
11.2019 - 08.2024
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Scheduled appointments between clients and customers and internal staff members.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Managed database systems containing customer contact information.
  • Scheduled monthly, annual, and quarterly inspections. Along with daily service calls.
  • Managed monthly inspection requirements meetings for our Spokane and Seattle offices.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Retrieve and enter company credit card receipts.
  • Monthly reconciled company credit cards.
  • Called on past due invoices.
  • Received and deposited checks and credit card payments.

Front Desk Receptionist/Call Center Representative

Proliance Orthopedic Associates
Renton, WA
06.2015 - 07.2019
  • High-volume clinic, checking in patients.
  • Maintained front desk to provide positive first impression.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Processed patient payments and scanned identification and insurance cards.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization. In a call center environment.

Front Desk Receptionist

Positive Changes Hypnosis
Bellevue, WA
04.2012 - 06.2015
  • Greeted and checked in clients as they came in, in a timely manner.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Scanned in hypnosis evaluation paperwork.
  • Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Assisted with scheduling appointments for clients and visitors.
  • Started multiple classes and informed clients about the equipment.

Education

High School Diploma -

Marysville Pilchuck High School
Marysville, WA
05-1999

Skills

  • Scheduling
  • Invoice Processing
  • Data Entry
  • Accounting Support
  • Administrative operations
  • Computer Proficiency in Word, Excel, 10 Key, Quick Books, Service Trade and Nextgen
  • Time Management
  • Multi-Task Management
  • Strong client relations
  • Office Organization
  • Strong Work Ethic
  • Administrative duties
  • Attention to Detail
  • Reconciliation
  • Call Routing

References

References available upon request.

Timeline

Administrative Assistant/Appointment Scheduler

Firepower Inc
11.2019 - 08.2024

Front Desk Receptionist/Call Center Representative

Proliance Orthopedic Associates
06.2015 - 07.2019

Front Desk Receptionist

Positive Changes Hypnosis
04.2012 - 06.2015

High School Diploma -

Marysville Pilchuck High School

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Katie Nelson