Katie Nelson
Greeneville,TN
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
23
23
years of professional experience
Work History
Unit Director-Promotion
Crothall Healthcare
06.2022 - 09.2024
- Managed and analyzed the department’s financial data, generating detailed statistical reports to support decision-making
- Fiscal Year 2024: Successfully maintained financial results within budget limits
- Achieved a 30th percentile rank in HCAHPS scores by implementing effective strategies
- Facilitates effective communication between administration and various hospital departments
- Ensured compliance and customer safety by continuously educating the team to prioritize safety and quality
- Developed and optimized schedules to meet customer needs effectively
- Facilitated daily meetings with supervisors to ensure effective implementation of policies and procedures, maintaining compliance requirements
- Mentored new team members, guiding them through orientation processes and providing ongoing support as they acclimated to the unit.
- Reduced staff turnover rates by fostering a supportive work environment and providing professional development opportunities.
- Developed strong working relationships with physicians, nurses, ancillary staff, and administration to enhance overall teamwork and care coordination.
Operations Manager
Crothall Healthcare
07.2019 - 06.2022
- Organizes, plans, schedules, to be prepared for any significant changes
- Responsible/enthusiastic to give excellent service to every patient
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Implemented quality control systems to boost overall product consistency and reliability.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Supervisor
Envision
05.2019 - 06.2019
- Ensured that LPNs had functional adaptive equipment to properly oversee patients
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Senior Lead Staff
Greene County Skills
09.2011 - 04.2019
- Committed better part of eight years to the improvement of several client's lives
- Promoted to Senior Lead Staff of a home allowing the responsibility of all medical appointments, medicine administration, and the purchase of daily living needs and desires
- Experience working with Quality Assurance, Behavioral Analysts, and various Nurses
- Knowledgeable of the Protection from Harm System and DIDD state requirements
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Manager
My House
01.2005 - 01.2011
Hiring Coordinator
McDonalds
01.2002 - 01.2005
- Responsible for planning, directing and overseeing the daily operations in a fast pace, high stress setting; often orchestrating workflow to an ever-changing influx of customers
- Hiring Coordinator in charge of hiring employees into specific roles that best suited their talents and benefited our teams' effectiveness
- Lead the store into higher profit margins gaining recognition from the General Manager which initiated my Store Manager training
Education
Skills
- Proficient in using MS Excel/PowerPoint/Word
- Operations Management
- Staff Development
- Network Administration
- Human Resources
- Infection Control
- Medication monitoring
- Quality Control
- Safety enforcement
- Supply Management
- Regulatory Compliance
- Time Management
- Attention to Detail
Timeline
Unit Director-Promotion
Crothall Healthcare
06.2022 - 09.2024
Operations Manager
Crothall Healthcare
07.2019 - 06.2022
Supervisor
Envision
05.2019 - 06.2019
Senior Lead Staff
Greene County Skills
09.2011 - 04.2019
Manager
My House
01.2005 - 01.2011
Hiring Coordinator
McDonalds
01.2002 - 01.2005
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