Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katie Nemer

Chandler,AZ

Summary

Two years of serving/restaurant experience in a high stakes, fast paced environment. Mastered the ability to multi-task under high pressure situations while providing the highest quality service for each guest. Arrives at work each day punctually, with a positive and upbeat attitude; which translates to positive customer interactions and provides an uplifting presence for coworkers. Functions as a dependable and friendly coworker, who is eager to help when someone else is in need. Expert in multitasking, while exhibiting excellent memory retention. Demonstrated excellent communication skills to foster professional environment for guests and coworkers.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Buffalo Wild Wings
02.2023 - 04.2025
  • The Buffalo Wild Wings Flagstaff location is the highest grossing sales franchise in the country. As every shift is high intensity, I learned how to operate exceptionally under the highest pressure situations.
  • Served sections with up to 20 tables during events like the Super Bowl, UFC Octagons and all playoff seasons. Utilized a tally mark method to make sure that all steps of service are accounted for at each and every table.
  • Climbed the latter from hosting to serving and all positions in between, in order to master the different aspects of a successful restaurant, and create the optimal team.
  • Maintained excellent communication between FOH and BOH
  • Learned how to properly diffuse and resolve difficult customer issues using the Believe, Hear, Apologize, Fix, and Reassess and Thank method.
  • Cultivated meaningful relationships with regulars. Rather than treating them like customers, I like to refer to it as "having dinner with my family"
  • Mastered operating POS systems such as Aloha and Toast.
  • Emphasized up-selling in a casual manner while maintaining optimal sales and tip percentages.
  • Managed this workload while pre/bussing, bussing, and doing my own dishes.
  • Worked as a highly valued team member by maintaining meaningful relationships with everyone on staff.

Kitchen Team Member

Whole Foods
04.2023 - 08.2023
  • Collaborated with team members to expedite orders rush hours, minimizing wait times for customers.
  • Followed food handling sanitation procedures to align with food safety standards and protocols.
  • Participated in ongoing training sessions to stay current on food handlers training and industry standards
  • Maintained clean, and organized kitchen environment for all kitchen members to work as quickly as possible.

Whataburger Team Member

Whataburger
05.2022 - 08.2022
  • Interacted with customers while working registers and up-selling whenever possible.
  • Mastered POS system operation.
  • Managed difficult customer situations while diffusing and resolving any issues with ease.
  • Learned the basics of kitchen operation while assisting on the line.
  • Cleaned, restocked and maintained an optimal work environment whenever possible.

Sales Associate

GNC
10.2020 - 05.2021
  • Created a positive environment for customer to feel comfortable while inquiring about any medicinal needs.
  • Operated POS system and managed payments.
  • Oversaw inventory count and unloaded truck shipments as needed.
  • Provided excellent product recommendations while casually up-selling as necessary.
  • Cleaned, stocked, faced, and restocked shelved and displays as needed.
  • Perfected customer service and sales skills.

Education

Bachelor of Science - Communication, Public Relations, And Marketing

Northern Arizona University
Flagstaff, AZ
05-2025

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling/ POS system operation
  • Guest engagement/entertainment
  • Memory retention
  • Cleanliness standards
  • Safe food handling
  • Menu memorization

Certification

Title 4 Certification (Arizona)

(Valid: December 2023 to January 2026)

Graduated from ABC Bartending to obtain extensive mixologist knowledge and Title 4 validation. This certification verifies my knowledge of liquor laws, and my validity to serve alcohol in the state of Arizona.


Food Handler Certification

(Valid: May 2023 to May 2026)

Food Handler Certification validates that I've completed a food safety course and obtained an in-depth understanding of food handling practices.

Timeline

Kitchen Team Member

Whole Foods
04.2023 - 08.2023

Server

Buffalo Wild Wings
02.2023 - 04.2025

Whataburger Team Member

Whataburger
05.2022 - 08.2022

Sales Associate

GNC
10.2020 - 05.2021

Bachelor of Science - Communication, Public Relations, And Marketing

Northern Arizona University

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