Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Nimrick

Lynn Center ,Illinois

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer care experience. Proven ability to thrive under pressure while delivering personalized service. Skilled in multitasking and problem-solving, ensuring high customer satisfaction.

Overview

2026
2026
years of professional experience

Work History

Server/Bartender

New Windsor Depot
  • Served food and beverages promptly with focused attention to customer needs
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Server/Bartender

City Limits Bar and Grill
08.2019 - Current
  • Provided exceptional customer service, ensuring a positive dining experience for all patrons.
  • Assisted in menu knowledge, effectively communicating daily specials and promotions to guests.
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards.
  • Collaborated with kitchen staff to ensure timely delivery of food orders to customers.
  • Handled cash transactions accurately, processing payments and managing tips efficiently.
  • Adapted quickly to changing environments during peak hours, prioritizing tasks effectively.
  • Supported team members by assisting with setup and breakdown of dining areas before and after shifts.
  • Engaged with customers proactively to address inquiries and resolve any concerns promptly.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Customer Service Representative

Midwest Focus Group Insurance
07.2022 - 12.2023
  • Provided accurate responses to customer inquiries regarding insurance products and services.
  • Processed policy changes and claims efficiently, ensuring adherence to company protocols.
  • Assisted in resolving customer complaints by identifying root causes and implementing effective solutions.
  • Maintained detailed records of customer interactions in CRM system, enhancing data accuracy for reporting purposes.
  • Educated customers on coverage options, enabling informed decision-making about their insurance needs.
  • Trained new staff on best practices for customer engagement and issue resolution techniques.
  • Conducted follow-up calls to ensure customer satisfaction, fostering long-term relationships with clients.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

AlWood High School
Woodhull, IL
05.2008

Skills

    Strong work ethic

    Great customer care

    Ability to work under pressure

    Great problem solving skills

    Strong ability to learn in fast paced environments

    Versed in different computer programs

Timeline

Customer Service Representative

Midwest Focus Group Insurance
07.2022 - 12.2023

Server/Bartender

City Limits Bar and Grill
08.2019 - Current

Server/Bartender

New Windsor Depot

AlWood High School

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