Katie O'Brien

• Increased reseller satisfaction by providing exceptional customer service and timely resolution of issues.
• Managed sales forecasts and inventory planning, ensuring optimal stock to meet demand.
• Optimized pricing strategies for various product lines, ensuring competitiveness in the market while preserving profit margin.
• Contacted customers to follow-up on Internet by email.
• Developed strong relationships with resellers, resulting in long-term partnerships and increased sales.
• Managed monthly sales forecast to achieve goals and metrics.
• Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
• Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
• Resolve customer disputes courteously to enhance customer satisfaction.

• Assisted patients with daily living activities, promoting independence and dignity.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.

• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
• Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
• Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.

• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
• Oversaw and maintained patients' rooms, group living areas, and nurse stations.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.
• Documented patient information and care activities in electronic health record.

*Drove an emergency Upper armor vehicle to emergencies called in.

*Maintained all level functions on unit vehicles

*Located needed parts in the warehouse units requested

*Looked up miss placed helicopter parts that did not have a ID number.