Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie O'Connell

Dallas

Summary

Friendly, dependable professional transitioning into education support after several years in corporate operations and CRM administration. Known for clear communication, strong organization, and a people-first approach. Experienced in helping teams stay on track, keeping systems organized, and creating a welcoming environment. Eager to build a meaningful, long-term career supporting students, staff, and families within a school community.

Overview

7
7
years of professional experience

Work History

Caregiver Sabbatical

Self-Employed
06.2024 - 01.2025
  • Stepped away from the workforce to care for close family members during a season when I was needed most. It was a hard but meaningful time, and now I’m excited to reenter the working world with fresh perspective and a real desire to contribute to a supportive, team-first environment.

Marketing Analyst

HealthMark Group
Dallas
08.2021 - 05.2024
  • Served as the main point of contact for all things HubSpot, managing day-to-day system operations like updating contact records, managing user access, and organizing internal workflows
  • Created step-by-step documentation and visual guides for teammates to follow, which helped standardize processes across departments
  • Built and maintained over 20 custom dashboards to track team progress and report to leadership
  • Ran weekly audits of contact and deal records to ensure all data was correct and up to date, similar to checking student records, updating calendars, or keeping a front desk running smoothly.
  • Supported cross-functional teams by responding to questions, troubleshooting errors, and coordinating updates

Senior Business Development Representative

TeamSupport
Dallas
09.2019 - 08.2021
  • Worked in a quota-carrying sales role, identifying prospects, running discovery calls, and closing new business opportunities.
  • Mentored and trained new BDRs, helping the team increase qualified pipeline by 50% through improved processes and messaging.
  • Maintained organized records and clear communication with internal teams

Account Executive

Yelp
Washington
05.2018 - 08.2019
  • Provided prompt, professional support to local businesses while maintaining accurate internal documentation.
  • Balanced a high volume of tasks while staying organized, communicative, and helpful.

Education

Bachelor of Arts - Public Relations

The University of Alabama
Tuscaloosa, AL
05-2018

Skills

  • Office & Administrative Support
  • Scheduling & Organization
  • Clear Written & Verbal Communication
  • Microsoft Office Suite & Google Workspace
  • Process Documentation
  • Student-First, Friendly Mindset
  • CRM & Data Management Experience
  • Training & Cross-Functional Team Support

Timeline

Caregiver Sabbatical

Self-Employed
06.2024 - 01.2025

Marketing Analyst

HealthMark Group
08.2021 - 05.2024

Senior Business Development Representative

TeamSupport
09.2019 - 08.2021

Account Executive

Yelp
05.2018 - 08.2019

Bachelor of Arts - Public Relations

The University of Alabama

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