Katie Oliver
Johnson City,TN
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Customer Advocacy Specialist
Lumen Technologies
09.2023 - 04.2024
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements..
Customer Service and Claims Representative
BlueCross BlueShield Of Tennessee Inc.
09.2022 - 08.2023
- Analyzed and addressed escalated claims to resolve issues quickly.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
Career Specialist
AccuForce HR Solutions
08.2021 - 08.2022
- Established strong relationships with local organizations to create a network of resources for client referrals and support services.
- Conducted in-depth assessments of client skills, interests, and values to determine best-fit careers.
- Organized successful job fairs that connected employers with skilled candidates seeking new opportunities.
Commercial Collections Specialist
Citibank Financial
07.2018 - 07.2021
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Counseled debtors on payment options and arranged installment agreements.
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
Customer Service and Sales
CenturyLink
03.2014 - 07.2018
- Achieved sales goals using persuasive selling methods.
- Reviewed various billing system reports to identify billing discrepancies.
- Increased revenue with strategic promotions and upselling techniques.
Education
High School Diploma -
Elizabethton High School
05.2011
Skills
- Customer Relations
- Expert Problem Solving
- Documentation Management
- Quality Assurance
- Issue Research
- Sales skills
Timeline
Customer Advocacy Specialist
Lumen Technologies
09.2023 - 04.2024
Customer Service and Claims Representative
BlueCross BlueShield Of Tennessee Inc.
09.2022 - 08.2023
Career Specialist
AccuForce HR Solutions
08.2021 - 08.2022
Commercial Collections Specialist
Citibank Financial
07.2018 - 07.2021
Customer Service and Sales
CenturyLink
03.2014 - 07.2018
High School Diploma -
Elizabethton High School