Summary
Work History
Education
Skills
Accomplishments
Overview
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Katie O'Neill

Katie O'Neill

Health coach and Personal Trainer
Tampa,FL

Summary

Dedicated sales and customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Strong communication and interpersonal skills for providing superior customer service.

Work History

Operations Manager & Health Coach

WellTrust Medical
Charlotte, NC
01.2020 - 08.2023
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Managed and lead a team of 10 Medical Providers and Medical assistants to help maintain high productivity and performance metrics.
  • Devised processes to boost long-term business success and increase profit levels.
  • Lead hiring, onboarding and training of new hires to fulfill business requirements.
  • Analyzed and reported key performance metrics to senior management.
  • Supported implementation of patient health plan, weight loss programs and personalized fitness and exercise programs.

Consumer Engagement Team Ambassador

Monster Energy
Tampa, FL
08.2016 - 01.2023
  • Communicated product information with confidence and educated consumers about company.
  • Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
  • Engaged, educated, and befriended customers to deliver amazing shopping experience.
  • Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
  • Placed new and existing brand products in competitive retail locations.
  • Reviewed and implemented new company initiatives and executed product activations.
  • Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.

Street Team Representative

Monster Energy
Clearwater, FL
01.2016 - 09.2017
  • Entered data, generated recap reports, and produced tracking documents.
  • Focused against sales distribution goals, grew MEC space in retail outlets.
  • Merchandised Monster product in cold vault and in coolers while expanding cold space in all accounts.
  • Management and placement of POS materials both in and outside of accounts.
  • Traveled throughout assigned territory to leverage leads and visit existing customers.
  • Visited key customers repeatedly to promote retention and relationships and grow space by introducing new innovation.

Assistant Key Holder

The Vitamin Shoppe
Clearwater, FL
02.2016 - 09.2020
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Tracked, analyzed and reported store sales performance metrics to store manager.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork
  • Oversaw team of 5-7 employees daily.

Visual Merchandising Team Leader

Target
Columbus, OH
01.2014 - 08.2016
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Enhanced overall store appearance by applying careful consideration to product and display locations.
  • Managed aesthetically pleasing displays to showcase company products and increase sales.
  • Monitored and replenished display inventory and restructured according to available stock.
  • Researched current trends in visual merchandising to create modern and attractive displays.
  • Analyzed sales data and customer feedback to develop creative solutions to improve customer experience.
  • Developed innovative approaches to store layout to optimize customer flow and optimize sales potential.
  • Created visual displays to highlight new and featured products.

Education

Certified Functional Nutrition Counselor -

Functional Nutrition Alliance
Virtual
08.2022 - 03.2023

Certified Health Coach -

Institute For Integrative Nutrition
Virtual
01.2018 - 01.2019

Bachelor of Science - Fashion Merchandising And Marketing

Kent State University
Kent, OH
08.2006 - 12.2010

Skills

    Budgeting and forecasting

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Accomplishments

Fundamentals of Supervision Certificate Program- Catapult: March 1-3, 2023


Overall Tampa Bay Classic Champion 2018, NPC Bikini Division


ISSA Certified Personal Trainer


ISSA Sports Nutrition Specialist


ISSA Certified Health Coach

Overview

10
10
years of professional experience
6
6
years of post-secondary education

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Katie O'NeillHealth coach and Personal Trainer