Katie Ortiz
Gulf Shores,United States
Summary
Forward-thinking professional bringing more than 12 years of experience working for fast-paced physician practices. Exceptional success driving financial improvements and revenue increases for large specialty practices. Well versed in team development and leadership.
Overview
15
15
years of professional experience
Work History
Regional Medical Practice Manager
South Baldwin Regional Medical Center
02.2024 - Current
- Improved patient satisfaction by streamlining appointment scheduling and implementing more efficient check-in process.
- Coordinated with physicians to optimize patient care plans, ensuring timely interventions and positive outcomes.
- Established strong relationships with vendors for medical supplies and equipment, negotiating favorable contracts to reduce operational expenses.
- Ensured proper maintenance of facility, coordinating repairs and upgrades as needed for optimal functionality and safety.
- Increased revenue generation by identifying opportunities for practice growth through expansion of services or acquisition of new patients.
- Collaborated with marketing team to develop strategies for promoting practice''s services within the community, resulting in increased brand awareness and patient referrals.
- Streamlined billing processes, decreasing claim denials and improving overall cash flow for the medical practice.
- Facilitated smooth transitions between various departments within the practice by fostering a collaborative working environment among staff members.
- Managed human resources functions including recruitment, hiring, onboarding, payroll administration, benefits coordination, and employee relations counseling.
- Implemented quality improvement initiatives aimed at enhancing patient experience while adhering to industry best practices.
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problem solving.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Addressed and remedied all patient or team member issues.
- Consulted with healthcare professionals on business decisions.
- Ordered all office supplies and kept check on inventory levels.
- Developed close working relationships with front office and back office staff.
- Handled job duties for staff members which were unavailable or out of office.
- Trained interns and newly hired team members on office procedures and computer system.
- Assisted with regulatory issues such as compliance.
- Boosted staff morale by offering constructive feedback and specific direction.
- Supervised team of 12 office personnel.
Realtor
Real Estate Agent
01.2023 - Current
- Assist buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Write contracts to outline sales and purchases of properties.
- Resolve client concerns related to home purchases to maintain high satisfaction ratings.
- Advise and inform prospective clients on current market activities and conditions.
- Compare recently sold area properties to determine competitive market prices.
Property Manager
Living My Best Life Realty
06.2023 - 01.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Managed over 80 properties. Working with both owners and tenants.
- Maintained vendor relationships
Practice Manager
Atlas Dermatology
02.2017 - 08.2020
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Boosted staff morale by offering constructive feedback and specific direction. Also hosted staff appreciation events.
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting, and financial reporting. Maintained monthly dashboard.
- Consulted with healthcare professionals on business decisions.
- Developed policies and procedures for effective practice management.
- Developed close working relationships with front office and back office staff.
- Supervised team of 25 office personnel.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Completed bi-weekly payroll for 25 employees including calculating physician payroll.
- Conducted leadership meetings, team meetings, and daily huddles
- Oversaw hiring and training processes
Facility Manager
Williamson Cosmetic And Perenack Aesthetic Center
01.2009 - 02.2017
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Supervised staff 20 in day-to-day activities.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Oversaw accounting, budgeting, and financial reporting.
- Consulted with healthcare professionals on business decisions.
- Developed policies and procedures for effective practice management.
- Trained interns and newly hired team members on office procedures and computer system.
- Completed bi-weekly payroll for 20 employees.
- Transitioned practice to EMR system
Education
Real Estate Agent - Real Estate
Real Estate Express
Gulf Shores, AL12.2022
Cosmetology Diploma - Cosmetology
Aveda Institute Lafayette
Lafayette, LA01.2002
High School Diploma -
Morgan City High School
Morgan City, LA05.1999
Skills
- Office Management
- Ability to see outside of box
- Data mining/tracking
- Leader mentality
- 12 years of Nextech experience
- Patient Reminder software
Timeline
Regional Medical Practice Manager
South Baldwin Regional Medical Center
02.2024 - Current
Property Manager
Living My Best Life Realty
06.2023 - 01.2024
Realtor
Real Estate Agent
01.2023 - Current
Practice Manager
Atlas Dermatology
02.2017 - 08.2020
Facility Manager
Williamson Cosmetic And Perenack Aesthetic Center
01.2009 - 02.2017
Real Estate Agent - Real Estate
Real Estate Express
Cosmetology Diploma - Cosmetology
Aveda Institute Lafayette
High School Diploma -
Morgan City High School
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