Katie Osterhout
Summary
Accomplished business owner and receptionist with a proven track record at Liljenquist Chiropractic, adept in organization and verbal communication. Expertly managed operations, enhancing customer satisfaction and service quality. Demonstrated exceptional time management and client relations, significantly contributing to business growth and operational efficiency.
Overview
21
21
years of professional experience
Work History
Receptionist
Liljenquist Chiropractic
03.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Owner
La Vintage Paperie
02.2012 - 06.2016
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
Owner
Keepsake Cottage
09.2003 - 01.2012
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Participated actively in local community events or organizations as a way to give back while expanding brand visibility and credibility.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Demonstrated product presentations to prospective customers to showcase features, benefits and value.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
Education
Associate of Science - Nursing
College of Southern Idaho
Twin Falls, ID07.2002
High School Diploma -
Minico Senior High School
Rupert, ID05.1988
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
Timeline
Receptionist
Liljenquist Chiropractic
03.2023 - Current
Owner
La Vintage Paperie
02.2012 - 06.2016
Owner
Keepsake Cottage
09.2003 - 01.2012
Associate of Science - Nursing
College of Southern Idaho
High School Diploma -
Minico Senior High School
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