Katie Ott
Meridian
Summary
Dynamic and customer-focused professional with experience at SUBWAY® Restaurants, excelling in service excellence and teamwork. Proven ability to enhance customer satisfaction through exceptional service and efficient cash handling. Recognized for reliability and punctuality, consistently maintaining a clean workspace while preparing high-quality food items.
Experienced with creating custom sandwiches to meet client preferences. Utilizes food preparation techniques to ensure high-quality results and efficient service. Knowledge of maintaining clean and safe food handling environment while delivering excellent customer service.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Sandwich Artist
SUBWAY®Restaurants
03.2022 - Current
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
Cashier
Target
11.2017 - 02.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Associate of Arts - Early Childhood Education
Bryant And Stratton College
Buffalo, NY10-2026
High School Diploma -
Amsterdam High School
Amsterdam, NY06-2009
Skills
- Service Excellence
- Teamwork and collaboration
- Problem-solving
- Time management
- Customer service
- Cleaning and organization
- Reliability and punctuality
- Food preparation
- Cash handling proficiency
- Ingredient inspection
- Food handling certification
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
English
Full Professional
Spanish
Limited Working
Interests
- Gardening
- Dancing
- I enjoy helping others and giving back to the community
- I like working with my hands and fixing things
- Yoga
- Growing herbs, vegetables, or fruits in home gardens
- I enjoy cooking for friends and family gatherings
- Video Gaming
- Drawing and Painting
- Blogging
- Music
- I like trying new recipes and food trends
- Bread Making
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
Timeline
Sandwich Artist
SUBWAY®Restaurants
03.2022 - Current
Cashier
Target
11.2017 - 02.2018
Associate of Arts - Early Childhood Education
Bryant And Stratton College
High School Diploma -
Amsterdam High School
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