Katie Owens
San Francisco,CA
Summary
Sales and marketing professional with over nine years of experience in senior living industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
10
10
years of professional experience
Work History
Owner
Elder Pros
05.2019 - Current
- Develop relationships with owners/operators of eldercare communities and agencies in the San Francisco Bay Area and negotiate contracts with them to utilize our services to help them fill existing vacancies.
- Organize and implement marketing strategies to secure business referrals from various professionals within the healthcare industry.
- Support our clients in finding the ideal in home care or eldercare communities for themselves or their loved ones.
- Manage our invoice and accounting system.
Regional Director
Advanced Approach To Senior Care
09.2017 - 05.2019
- Recruited, trained and managed a team of marketing and sales specialists.
- Gave performance reviews and created and implemented action plans for underperforming staff.
- Collaborated with a firm to develop a training manual.
- Led monthly staff meetings and supported staff continued education through bringing in a variety of eldercare professionals for informative presentations.
- Brought in the top monthly personal sales to the company for the duration of the position.
Senior Career Advisor
Advanced Approach To Senior Care
05.2014 - 09.2017
- Brought a new geographic territory for the company from $0 in sales to over $10,000 in sales consistently within four months.
- Continued successful sales and business development, bringing in between $15000-$30000 in sales per month.
- Exceptional relationship building and networking throughout San Francisco and Marin counties.
- Solid customer relationship skills and excellent communication and service for my clients.
Education
Bachelor of Arts - Ethnic Studies
University Of California - San Diego
La Jolla, CASkills
- Intake and assessments
- Relationship development
- Market Strategy
- Appointment Setting
- Understanding of Target Markets
- Exceptional Customer Service
- Adapt to diverse groups
- Sales expertise
- Team Leadership
- Employee Training
- Pricing negotiations
Websites
Timeline
Owner
Elder Pros
05.2019 - Current
Regional Director
Advanced Approach To Senior Care
09.2017 - 05.2019
Senior Career Advisor
Advanced Approach To Senior Care
05.2014 - 09.2017
Bachelor of Arts - Ethnic Studies
University Of California - San Diego
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