Katie Palamara

Oversaw operations from 2/2023-12/2023 from a Construction standpoint as the community underwent a 15 million dollar renovation. Worked side by side with the construction team, trades, building and landscape architects, interior design team all while nurturing the relationships with professionals, Beverly locals from a sales and reputability standpoint due to reputation of prior ownership. Worked directly with PR team to build a positive and engaged reputation throughout the north shore market with success. Received EOEA certification on 12/18/23 working directly with the surveyor from EOEA and began physically moving residents in 1/2024. In addition during the transition period of time building a complete team of department directors to include Business Ops Director, Culinary Director, Health and Wellness Director, Resident Care Director, Programming Director, Maintenance Director and Sales Director. Strong Sales focused operator, constantly very involved in sales and overall wellness of the community.

Ensure positive engagement of residents, families, friends and team members by maintaining a positive, open door atmosphere. Demonstrate effective communication, lead by example, ensure outstanding attention to detail in residents care and wellbeing. Ensure standards for quality assurance and foster positive family relationships. Have direct responsibility for support with hiring, training and overseeing a top-notch team. Have direct responsibility for the financial management and regulatory compliance of the community. Lead the sales and marketing process in order to meet, or exceed the companies occupancy and revenue targets.

Ensure positive engagement of residents, families, friends and team members by maintaining a positive, open-door atmosphere. Demonstrate effective communication, lead by example, ensure outstanding attention to detail in resident care and wellbeing. Set standards for quality assurance and foster positive relationships with families and professionals. Have direct responsibility for hiring, training and supervising a top notch team. Have direct responsibility for the financial management and regulatory compliance of the community. Lead the sales and marketing process in order to meet or exceed the companies occupancy and revenue targets.

Resident Care Coordinator is the department leader for both the Assisted Living and Reminiscence (Memory Care) neighborhoods, they are responsible for facilitating and leading the resident care teams. Responsibilities include Championing the designated care manager concept throughout the neighborhoods, recruiting, hiring and training a high quality team. Providing recognition and creating an engaged culture for your team members, residents and families. Working directly with the RCD (RN) to create accurate, informative, individualized care plans for each of your residents (Point Click Care). Ongoing care plan meetings to include both residents and their responsible parties. Effectively managing schedule via on-shift to ensure staff labor hours are in line, and budget is followed. Hosting quarterly support groups. Fostering strong and engaged relationships with our professionals in order to ensure the needs of our residents care met in line with their services, and ours. Ensuring regulations are followed and regulatory compliance is met at all times.

Establishing ongoing procedures to collect and review information needed to assist in billing and accounting support services to meet business performance results, deadlines and reporting. Following the monthly accounting calendar to ensure all financial data expectations and deadlines are met. Processing bi-weekly payroll, responding to payroll development, trends, regulations and business controls. Maintaining team member personal information, including payroll processing, personnel files, binders and training records. Championing the team member onboarding and ongoing training. Maintaining training records, and ongoing data intro training system (RELIAS) Partnering with the Executive Director and other team leaders to form teams, encouraging strong team member engagement, morale and spirit. Clearly and professionally communicating and conveying information and ideas in a manner that engages the audience. Following sunrise programs and policies for overall quality care in support of our Foundational beliefs. Completing training and independent study programs designed specifically for Business Office Coordinator. Complete state required training per regulation.