Katie Parent

Work History

Walmart

Gardendale, AL

11.2024 - 05.2025

Walmart

Springville, AL

10.2023 - 11.2024

Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Coached team members in techniques necessary to complete job tasks.
Trained new team members by relaying information on company procedures and safety requirements.
Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Managed schedules, accepted time off requests and found coverage for short shifts.
Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.

Walmart

Springville, AL

01.2022 - 10.2023

Deployed continuous integration pipelines for efficient code testing and deployment processes, significantly reducing the risk of bugs reaching production environments.
Managed client relationships by communicating project progress updates regularly and addressing any concerns proactively
Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Monitored cash drawers in 15 checkout stations to verify adequate cash supply.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Improved office operations by automating client correspondence, record tracking and data communications.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Walmart

Springville, AL

03.2020 - 01.2022

Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Welcomed customers and helped determine their needs.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Assisted customers with returns, refunds and resolving transaction issues.
Helped customers complete purchases, locate items, and join reward programs.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.