Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Languages
Software
Interests
Timeline

Katie Parent

Customer Service
Odenville,AL

Summary

Dynamic People Lead at Walmart with a proven track record in enhancing team performance through effective coaching and collaboration. Skilled in problem-solving and organization, I foster a positive work environment while driving operational improvements. Committed to excellence, I leverage strong communication skills to achieve business goals and elevate customer satisfaction.

Overview

5
5
years of professional experience

Work History

People Lead

Walmart
Gardendale, AL
11.2024 - 05.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Resolved problems, improved operations and provided exceptional service.

Digital Team Lead

Walmart
Springville, AL
10.2023 - 11.2024
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.

Front End Team Lead

Walmart
Springville, AL
01.2022 - 10.2023
  • Deployed continuous integration pipelines for efficient code testing and deployment processes, significantly reducing the risk of bugs reaching production environments.
  • Managed client relationships by communicating project progress updates regularly and addressing any concerns proactively
  • Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Monitored cash drawers in 15 checkout stations to verify adequate cash supply.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Cashier/Customer Service Representative

Walmart
Springville, AL
03.2020 - 01.2022
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

GED -

St Clair County High School, Odenville, AL
05.2001 -
  • 3.8 GPA
  • Extracurricular Activities: JROTC

Skills

Friendly, positive attitude

Accomplishments

  • Supervised team of 28 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved feeling of belonging which led to associates starting careers within the company

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Full Professional

Software

Microsoft 365

Interests

CUSTOMER SERVICE

TRAVEL

Timeline

People Lead - Walmart
11.2024 - 05.2025
Digital Team Lead - Walmart
10.2023 - 11.2024
Front End Team Lead - Walmart
01.2022 - 10.2023
Cashier/Customer Service Representative - Walmart
03.2020 - 01.2022
St Clair County High School - GED,
05.2001 -
Katie Parent Customer Service
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