Katie Parnell
Dayton,KY
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
6
6
years of professional experience
Work History
General Manager
Cafeo Hospitality Group
Newport, KY/Cincinnati, OH
06.2021 - Current
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Carefully interviewed, selected, trained, and supervised staff.
- Managed payroll and timekeeping, and paperwork for new hires and terminations.
- Addressed customer concerns promptly and professionally.
- Maintained communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
Executive Chef
Cafeo Hospitality Group
Newport, KY
06.2020 - 06.2021
- Developed kitchen staff through training.
- Managed kitchen staff for efficient food production, ensuring timely delivery of high-quality dishes.
- Maintained a safe and sanitary work environment, adhering to health department standards and regulations.
- Increased customer satisfaction by creating innovative and diverse menus tailored to various dietary needs.
- Oversaw business operations, inventory control, and customer service for restaurant.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Developed strong relationships with vendors.
- Implemented special events promotions such as theme nights to attract new clientele and boost sales revenues.
Sous Chef
Cafeo Hospitality Group
Newport, KY
05.2018 - 06.2020
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Acted as head chef when required to maintain continuity of service and quality.
- Trained kitchen staff to perform various preparation tasks.
- Planned and directed high-volume food preparation in fast-paced environment.
- Collaborated with executive chef to develop innovative menu items.
- Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
Education
Associate of Arts - Culinary Arts
Cincinnati State Technical And Community College
Cincinnati, OH05.2018
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Customer Relations
- Verbal and written communication
- P&L Management
- Vendor relationships
- Proficient in Word and Excel
Timeline
General Manager
Cafeo Hospitality Group
06.2021 - Current
Executive Chef
Cafeo Hospitality Group
06.2020 - 06.2021
Sous Chef
Cafeo Hospitality Group
05.2018 - 06.2020
Associate of Arts - Culinary Arts
Cincinnati State Technical And Community College