Summary
Overview
Work History
Education
Skills
Certification
Exercising, Traveling,
Timeline
Generic

Katie Parrish

Pflugerville,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data Entry position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Commercial Audit

Dell Financial Services L.L.C
10.2018 - 03.2023
  • Conducted financial, compliance and operational audits.
  • Performed extensive assessments of assets, liabilities and equity to verify accuracy in financial reports.
  • Identified various risks and errors to propose corrective action to decision makers.
  • Analyzed accounting systems for efficiency and effectiveness.
  • Performed strategic planning, execution and finalization of audits.
  • Followed established auditing processes to meet internal and regulatory requirements.
  • Gathered and analyzed financial data to determine improvement efforts.

Collections Specialist

Dell Financial Services L.L.C
02.2004 - 10.2018
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Negotiated to collect balance in full.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Counseled debtors on payment options and arranged installment agreements.
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Listened to customers and negotiated solutions that met creditor and debtor needs.
  • Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance
  • Investigated customer credit references and approved credit lines
  • Generated and distributed monthly customer statements
  • Initiated repossession process or service disconnection upon failure of other collection methods
  • Monitored customer accounts for payment delinquency and initiated collection efforts
  • Processed debtor payments and updated accounts to reflect new balance
  • Responded to customer inquiries and provided detailed account information
  • Maintained accurate records of customer accounts, payments and payment plans
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate
  • Analyzed customer financial records to determine appropriate payment plan
  • Researched billing errors and discrepancies to initiate corrective action
  • Developed and documented collection procedures and policies to comply with government regulations
  • Listened to customers and negotiated solutions that met creditor and debtor needs
  • Entered client details and notes into system for interdepartmental access and review
  • Established relationships with customers to encourage payment of delinquent accounts
  • Maintained high volume of calls and met demands of busy and productive group

Data Entry Supervisor

InfoEdge Technology
03.2000 - 05.2004
  • Audited production reports, tracking data entry and processing errors.
  • Developed and implemented department policies and Standard Operating Procedures (SOP).
  • Created and maintained department work schedules for adequate coverage during operating hours and overtime shifts.
  • Managed performance expectations for 40 employees within Litigation department.
  • Maintained data entry team access log-ins and granted system permissions to approved employees.
  • Reported statistics requested by senior management accounting for database growth and call volume.
  • Facilitated new employee InfoEdge set-up, terminations and managed department assets,
  • Provided daily supervision, feedback and oversight to direct reports.
  • Participated in weekly conference calls with management to discuss department updates and strategies.
  • Monitored front areas so that questions could be promptly addressed.
  • Reported statistics requested by senior management accounting for database growth and call volume
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities
  • Interceded between employees during arguments and diffused tense situations
  • Conducted performance reviews of employee goals, objectives and performance expectations
  • Participated in weekly conference calls with management to discuss department updates and strategies
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager
  • Implemented project management techniques to overcome obstacles and increase team productivity
  • Delegated tasks to administrative support staff to organize and improve office efficiency
  • Kept high average of performance evaluations
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills

Education

Some College (No Degree) - Computer Programming

Durham Business College
Austin, TX

High School Diploma -

Lockhart High School
Lockhart, TX
06.1984

Skills

  • Account auditing
  • Auditing expert
  • Residential and commercial installations
  • Commercial credit reports
  • Commercial and consumer clients
  • Financial auditing

Certification

  • Medical Billing Specialist

Exercising, Traveling,

I love walking. I have traveled out of the country 3 times and enjoyed every minute of it. 

Timeline

Commercial Audit

Dell Financial Services L.L.C
10.2018 - 03.2023

Collections Specialist

Dell Financial Services L.L.C
02.2004 - 10.2018

Data Entry Supervisor

InfoEdge Technology
03.2000 - 05.2004

Some College (No Degree) - Computer Programming

Durham Business College

High School Diploma -

Lockhart High School

Similar Profiles

CREATE PROFILE
Katie Parrish