Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
Hobbies
Interests
Timeline
Generic

KATIE PAVLICK

Villas,NJ

Summary

Detail-oriented individual with exceptional communication and project management skills. Successfully handles multiple tasks effectively and efficiently in fast-paced environments. Proactively identifies and addresses issues, optimizes processes, and supports team objectives. Consistently exceeds organizational goals and builds long-lasting relationships with diverse teams.

Overview

9
9
years of professional experience

Work History

FULFILLMENT EXPERT

Target
03.2024 - Current
  • Manage online order fulfillment process, ensuring accurate and timely shipment of customer orders.
  • Utilize inventory management systems to track, organize, and locate products for online orders.
  • Pull orders quickly to maintain demanding productivity goals.
  • Train new team members on fulfillment processes and procedures, contributing to team cohesion and productivity.
  • Collaborate with team members to meet daily fulfillment targets and ensure customer satisfaction.
  • Follow orders precisely for correct items, sizes and quantities.
  • Maintain tidy and clean work areas to promote optimal productivity and safety standards.
  • Stock shelves to match planogram images and instructions.
  • Interact with guests in friendly and knowledgeable way.


HR MANAGER/CLINICAL PROJECT MANAGER

MoodRx LLC
09.2023 - 12.2023
  • Managed human resources responsibilities and acted as the primary contact for inquiries and questions, interacting with diverse candidates of various specialties, ages, and backgrounds.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Interviewed and onboarded around 150 therapists onto the platform within 2 months, meticulously tracking progress using Excel for efficient monitoring.
  • Managed interview scheduling and promptly responded to therapist inquiries via email within a 24-hour timeframe, ensuring a smooth and positive experience.
  • Distributed employee engagement surveys to identify areas of improvement.

PROJECT SPECIALIST/BUSINESS SYSTEMS ANALYST/EXECUTIVE ADMINISTRATOR

Change Healthcare/Optum
11.2019 - 08.2023
  • Recruited by the company to provide administrative support to the Director of Business Engagement and the Senior Vice President of Procurement and Transformation; organized emails, prepared meetings minutes, and updated other Directors as required.
  • Maintained responsibility for the end-to-end invoice coding process for 10 developers and contractors, managing their hours, coding, and approvals, as well as overseeing team time-tracking for 8-10 additional members on a weekly basis, including time off.
  • Utilized the RAID process to effectively monitor risks, actions, issues, and decisions/dependencies for each project and build.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

OFFICE MANAGER/ OPERATIONS & PROCESS IMPROVEMENT MANAGER

OmniCounseling, LLC
02.2016 - 06.2019
  • Managed operations of the front office, including organizing client files both on paper in a filing cabinet, and using the EMR system, Theranest.
  • Developed and digitalized intake forms, confidentiality agreements, insurance documentation, and resource reference lists to streamline administrative processes.
  • Consistently delivered outstanding customer experiences by warmly welcoming clients to the practice and engaging in friendly conversations.
  • Leveraged Theranest for efficient organization and management of the practice, handling tasks such as billing, appointment scheduling, rescheduling, and cancellations with precision.

Education

Master of Science - School Psychology

Philadelphia College of Osteopathic Medicine (PCOM)
Philadelphia, PA
07.2019

Bachelor of Arts in Psychology – Minor in Religious Studies -

Rosemont College
Bryn Mawr, PA
05.2018

Skills

  • Employee Engagement
  • Operations Management
  • Technology Onboarding
  • Training & Mentorship
  • Planning and Scheduling
  • Administrative Support
  • Project & Program Management
  • Customer Success
  • Stakeholder Management
  • Problem-Solving
  • Content Creation
  • Communication
  • Team Collaboration
  • Microsoft Office Suite/Google Suite (Workspace)
  • Outlook
  • Rally
  • Clarity
  • Theranest
  • Titanium
  • RFID scanning

Volunteer Experience

  • Volunteer Counselor – Two group summer service trips through Campus Ministry during undergraduate studies to Camp Twitch and Shout located in Winder, Georgia.
  • Volunteer; Local Outreach Program – Used personal FSA/HSA funds to purchase items for the local outreach that provides social service and programs for vulnerable populations in my area.

Hobbies

Outside of my career, I enjoy reading, writing, jewelry creation and walks with my dogs.

Interests

Social justice, volunteering, mental health advocacy

Timeline

FULFILLMENT EXPERT

Target
03.2024 - Current

HR MANAGER/CLINICAL PROJECT MANAGER

MoodRx LLC
09.2023 - 12.2023

PROJECT SPECIALIST/BUSINESS SYSTEMS ANALYST/EXECUTIVE ADMINISTRATOR

Change Healthcare/Optum
11.2019 - 08.2023

OFFICE MANAGER/ OPERATIONS & PROCESS IMPROVEMENT MANAGER

OmniCounseling, LLC
02.2016 - 06.2019

Master of Science - School Psychology

Philadelphia College of Osteopathic Medicine (PCOM)

Bachelor of Arts in Psychology – Minor in Religious Studies -

Rosemont College

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