- Passionate about balancing physical health with mental and emotional wellness
- Mindfulness Practices
- Hiking
- Kayaking
- Outdoor Recreation
- Music
Katie Pechous
Oregon
Summary
Dynamic Customer Success Manager with a proven track record at MedTrainer, excelling in performance improvement and relationship building. Adept at coaching teams to enhance efficiency and resolve conflicts, driving customer satisfaction and loyalty. Skilled in utilizing key performance indicators to influence positive change and streamline operations for optimal results.
Overview
12
12
years of professional experience
Work History
Team Lead, Customer Success Manager
MedTrainer
12.2021 - Current
- Conducted training sessions on tools and processes to enhance team performance.
- Collaborated with peers to identify areas for improvement in daily operations.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Facilitated communication between team members to streamline project execution.
- Learned and utilized operational tools to optimize task completion and efficiency.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Customer Success Associate
Mercy Healthcare (formerly Healthgrades)
04.2017 - 11.2021
- Provided exceptional support to customers, addressing inquiries and resolving issues efficiently.
- Collaborated with cross-functional teams to enhance customer experience and retention strategies.
- Developed and maintained strong relationships with key accounts, ensuring alignment with their goals and objectives.
- Support a team of Customer Success Directors and their strategic accounts.
- Improved customer satisfaction by quickly addressing and resolving concerns with products or services.
Adminstratrator/Customer Service Representative
Rock River Laboratory, Inc.
08.2013 - 07.2015
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
- Managed order processing and shipment tracking using internal software systems.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Health, Human Performance & Recreation, Management
University of Wisconsin - Whitewater
Whitewater12-2011
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance improvement
- Complaint resolution
- Process improvement
- Employee evaluation
- Key performance indicators
- Influencing skills
- Relationship building
- Problem-solving
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
RemoteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionPaid time offHealthcare benefits401k matchTimeline
Team Lead, Customer Success Manager
MedTrainer
12.2021 - Current
Customer Success Associate
Mercy Healthcare (formerly Healthgrades)
04.2017 - 11.2021
Adminstratrator/Customer Service Representative
Rock River Laboratory, Inc.
08.2013 - 07.2015
Bachelor of Science - Health, Human Performance & Recreation, Management
University of Wisconsin - Whitewater