Katie Petersen
Holton,MI
Summary
Proactive Shift Leader and Beauty Sales Associate with extensive experience in customer service and cash handling. Proven track record of training new employees, managing inventory, and ensuring a clean, safe work environment. Skilled in problem-solving and maintaining composure during high-pressure situations, bringing exceptional organizational and leadership abilities.
Overview
4
4
years of professional experience
Work History
Shift Leader
The Scoop on M120
04.2020 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Beauty Sales Associate
Kohl's
11.2023 - 02.2024
- Maintained a clean, organized work area which facilitated efficient client interactions and helped to maintain a professional store image.
- Assisted in inventory management, ensuring adequate stock levels for high-demand beauty items.
Customer Service Cashier
Spankys Pizza
12.2022 - 04.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Certified Cosmetologist - Cosmetology
Nuvo College of Cosmetology
919 W Norton Ave, Norton Shores, MI 4944103.2024
High School Diploma -
Holton High School
6477 Syers Rd, Holton, MI 4942505.2023
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Creating a safe space for customers/clients
Timeline
Beauty Sales Associate
Kohl's
11.2023 - 02.2024
Customer Service Cashier
Spankys Pizza
12.2022 - 04.2023
Shift Leader
The Scoop on M120
04.2020 - Current
Certified Cosmetologist - Cosmetology
Nuvo College of Cosmetology
High School Diploma -
Holton High School
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