Katie Petrovich
Indianapolis,IN
Summary
Developed exceptional customer service and leadership skills in fast-paced hospitality environment. Skilled in managing front office operations and resolving guest issues efficiently. Seeking to transition into new field, leveraging administrative and management expertise to contribute effectively.
Personable and organized individual with talent for creating welcoming environments. Knowledge of customer service principles and administrative tasks, including scheduling and handling inquiries. Committed to enhancing guest experiences and ensuring smooth day-to-day operations.
Overview
2
2
years of professional experience
Work History
Front Desk Supervisor
Indianapolis Motor Speedway Museum
03.2024 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Monitored team performance to confirm customer service standards were consistently met.
Office Clerk
Nick Rayman Landscape INC
03.2023 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Streamlined document preparation by effectively utilizing software tools such as Microsoft Office Suite for drafting reports, presentations, and spreadsheets.
- Improved financial record-keeping accuracy with diligent tracking of invoices, payments received, and expense reports submitted for reimbursement.
Floor Staff Member
IMAX Theatre
10.2024 - 05.2025
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
- Handled cash transactions efficiently while adhering to company policies for secure financial management.
Education
No Degree - Graphic Illustration
IU Indianapolis
Indianapolis, INHigh School Diploma -
Speedway Senior High School
Indianapolis, IN05-2022
Skills
- Guest relations
- Time management
- Reservations management
- Problem-solving skills
- Data entry
- Verbal communication
- Maintaining records
- File maintenance
- Administrative support
- Patience and empathy
- Reliability and punctuality
- Strong teamwork
Timeline
Floor Staff Member
IMAX Theatre
10.2024 - 05.2025
Front Desk Supervisor
Indianapolis Motor Speedway Museum
03.2024 - Current
Office Clerk
Nick Rayman Landscape INC
03.2023 - Current
No Degree - Graphic Illustration
IU Indianapolis
High School Diploma -
Speedway Senior High School
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