Katie Pham
San Jose,CA
Summary
Achieved a 97% student success rate in State Board Exams as a Barber and Cosmetology Instructor at Barber and Cosmetology College, demonstrating exceptional organizational skills and a commitment to staff development. At Amazon, excelled in package handling and fostering teamwork, significantly enhancing operational efficiency and safety. Over 3 years of experience as motivated and successful Sortation Associate. Work efficiently selecting, packaging and preparing shipping orders. Accommodate flexible scheduling during week. Thrives under pressure getting orders fulfilled accurately and on time. Uses industry-standard software including handheld and wearable devices. Safely operates variety of heavy equipment from forklifts to conveyor systems. Adjusts easily to changing schedules throughout week.
Overview
10
10
years of professional experience
Work History
Sortation Associate
Amazon
2021.11 - Current
- Supported warehouse operations with manual loading, unloading, and palletizing of packages.
- Moved pallets and packing material to designated vacant storage areas for operational safety.
- Maintained a safe work environment through proper handling of packages and equipment.
- Increased productivity by working collaboratively with team members to meet deadlines.
- Managed time effectively to prioritize tasks, maintain consistent productivity levels, and meet performance metrics.
- Ensured accurate package delivery with attention to detail in labeling and scanning processes.
- Enhanced efficiency by sorting and organizing packages according to destination codes.
- Streamlined workflow by keeping work area organized and free from obstructions during shifts.
- Completed required safety trainings and adhered to all company policies for optimal workplace safety.
- Contributed to customer satisfaction by ensuring timely processing of urgent shipments.
- Reduced damages by carefully handling fragile items and reporting any issues to supervisors.
- Collaborated closely with other departments during peak season rush periods to ensure on-time deliveries for customers.
- Exceeded performance targets consistently through dedication, speed, accuracy, and teamwork.
- Adapted swiftly to changes in schedules or workflows while maintaining high-quality output under pressure.
- Facilitated smooth package flow with efficient conveyor belt system operation and monitoring.
- Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
- Maintained high-level work standard achieving 95% accuracy sorting and processing.
- Informed management immediately of sorting issues, conveyor problems and safety concerns.
- Promoted a positive work atmosphere by actively participating in team meetings and offering constructive feedback when appropriate.
- Demonstrated adaptability by cross-training in various roles within the sortation center as needed.
- Strengthened communication among team members, ensuring clear understanding of daily goals and responsibilities.
- Performed well during first, second and third shift rotations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained clean and organized mail room to promote safety and efficiency.
Barber and Cosmetology Instructor
Barber and Cosmetology College
2014.03 - 2016.06
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Lecture and help students prepared for Barber and Cosmetology State Board written and demonstration exam.
- Contributed 97% of students successfully passing the State Board Exam on first tried.
Education
High School Diploma -
Silver Creek High School
San Jose, CA06.2019
Barber And Cosmetology Instructor License - Barber And Cosmetology
Barber And Cosmetology College
San Jose, CA10.2014
Skills
- Package handling
- Sorting Accuracy
- Stock management
- Shipping procedures
- Time Management
- Attention to Detail
- Problem-solving skills
- Shipment Preparation
- Deadline-oriented
- Staff Development
- Teamwork and Collaboration
- Multitasking Abilities
- Reliability
- Organizational Skills
Languages
Vietnamese
Timeline
Sortation Associate
Amazon
2021.11 - Current
Barber and Cosmetology Instructor
Barber and Cosmetology College
2014.03 - 2016.06
High School Diploma -
Silver Creek High School
Barber And Cosmetology Instructor License - Barber And Cosmetology
Barber And Cosmetology College
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