Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Phillips

Scranton,PA

Summary

Dedicated and focused Project Management Specialist with 11 years of experience. Skillful at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in project bidding, staff training and development, customer service and process improvements.

Overview

15
15
years of professional experience

Work History

Switchboard Operator

Regional Hospital
Scranton, PA
05.2023 - Current
  • Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
  • Routed emergency calls to the appropriate department or personnel.
  • Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
  • Utilized multiple computer applications such as Microsoft Office Suite to maintain records of all incoming and outgoing calls.
  • Completed connections between callers, departments and professionals.
  • Alerted staff of emergency information and general announcements using PA system.
  • Monitored emergency and code alarms, making emergency announcements or routing emergency calls to appropriate location.

Project Manager

Samco Electric Corp
Long Island City, NY
03.2011 - 10.2022
  • Built and established strong partnerships with teams, vendors and contractors.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Led meetings with internal team members, consultants and contractors.
  • Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
  • Conducted periodic inspections of job sites for quality and progress.
  • Prepared cost estimates for projects of varying sizes.
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
  • Determined project staffing needs and led resource management.

Customer Service Representative

PDQ Print Center
Taylor , PA
11.2008 - 02.2011
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

General Studies

Scranton High School
Scranton, PA
06.2004

Skills

  • Proposal Development
  • Work Planning and Prioritization
  • Vendor Selection
  • Preparing Estimates
  • Purchasing and Procurement
  • Documentation and Reporting
  • Reactive to Customer Grievances
  • Customer Service
  • Detail Oriented
  • Computer Skills
  • Credit Card Payment Processing
  • Order and Refund Processing

Timeline

Switchboard Operator

Regional Hospital
05.2023 - Current

Project Manager

Samco Electric Corp
03.2011 - 10.2022

Customer Service Representative

PDQ Print Center
11.2008 - 02.2011

General Studies

Scranton High School

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Katie Phillips