Katie Pladsen
Chanhassen,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed to creating a welcoming atmosphere to contribute to both customer satisfaction as well as colleague collaboration.
Overview
2
2
years of professional experience
Work History
Restaurant Hostess
Jimmys Kitchen and Bar
08.2023 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Banquet Server
Glen Oaks Country Club
10.2022 - 05.2023
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Enhanced event efficiency by setting up banquet halls according to precise event specifications.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
Banquet Server
Chanhassen Dinner Theater
03.2022 - 08.2022
- Contributed to achieving high customer satisfaction scores through prompt and courteous service.
- Assisted in post-event breakdown and cleanup, ensuring venues were promptly returned to their original state.
- Supported successful execution of themed events, customizing service approach to match event style.
Education
Bachelor of Science - Meteorology
Drake University
Des Moines, IA05.2027
High School Diploma -
Chanhassen High School
Chanhassen, MN06.2022
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Conflict Resolution
- Service prioritization
- Phone Etiquette
- Reservation handling
Timeline
Restaurant Hostess
Jimmys Kitchen and Bar
08.2023 - Current
Banquet Server
Glen Oaks Country Club
10.2022 - 05.2023
Banquet Server
Chanhassen Dinner Theater
03.2022 - 08.2022
Bachelor of Science - Meteorology
Drake University
High School Diploma -
Chanhassen High School
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