Katie Ploetz
New York,NY
Summary
In four years at Casa Nela, I've excelled at front of house positions at both Rosemary's locations as well as provided coverage at sister restaurants under the Casa Nela umbrella. Additionally, I was instrumental in the opening of Rosemary's Pantry as part of the management team. I excel in setting and achieving sales goals, training new employees and creating an example for new hires to follow. My future goal is to continue to deliver exceptional dining experiences, improve restaurant efficiency and help cultivate a team oriented environment among staff.
Overview
4
4
years of professional experience
Work History
Server/Bartender
Rosemary's East
11.2022 - Current
- Cultivated warm relationships with regular customers in Stuytown and the East Village.
- Increased sales significantly by upselling products to customers, resulting in placing in multiple sales contests held by management.
- Assigned to many events including Pantry buy-outs and wine producer luncheons.
- Quickly learned bar cocktails and skills after being asked to cover bartender shifts day of.
- Trained multiple servers on each day of training and talked in depth about menu items, FAQ about all Casa Nela restaurants, Steps of Service, etc.
- Continued to cover shifts behind the bar when needed; cross trained on both positions in FOH.
Pantry Supervisor
Rosemary's Pantry
08.2022 - 11.2022
- Helped open the Pantry as a member of the management team while working as and with the baristas.
- Lead the creation of opening/closing checklists, coffee standards, new hire quizzes, and item descriptions.
- Built relationships with the residents in Stuytown and surrounding areas to create a new set of regulars for the Pantry.
- Trained new hires in food handling, customer service, and coffee knowledge and handling.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Server
Rosemary's West
08.2019 - 08.2022
- Cultivated warm relationships with regular customers, many of which requested me by name or had it written in their Resy to sit in my section.
- Reopened Rosemary's post lockdown, training on Toast and working to usher the company back into service as seamlessly as possible.
- Trained most new servers on multiple days of training, highlighting how service runs and answering questions.
- Worked many events weekly, including off-site catering for Beam Living and half buy-outs in the restaurant.
- Won multiple monthly contests based on sales and upselling additions.
Education
Bachelor of Fine Arts - Musical Theatre
Nebraska Wesleyan University
Lincoln, Nebraska05.2019
Skills
- Cross trained on both bar and floor service
- Worked shifts in most other restaurants in the company when they've requested help
- Won multiple awards and contests for service, upselling, special sales, and wine bottle sales
- Adaptable and flexible to changing positions on the floor and bar whenever necessary
Other Work Experience
- El Salto | Server | May 2019-August 2019
- Fork & Cork | Server | May 2018-August 2018
- Coach | Sales Associate (Seasonal) | May 2015-August 2019
Timeline
Server/Bartender
Rosemary's East
11.2022 - Current
Pantry Supervisor
Rosemary's Pantry
08.2022 - 11.2022
Server
Rosemary's West
08.2019 - 08.2022
Bachelor of Fine Arts - Musical Theatre
Nebraska Wesleyan University
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