Katie Pochatek

Responsible for over 200 employees, including offshore vendors. Areas of responsibility include

· Registration Claim Edits, Denials, Error Resolution and Insurance Verification

· Front End Governance via Registration Liaisons, Data and Analytics, Project Management, Compliance

· Vendor Management

Achievements

· Achieved operational excellence by streamlining processes and implementing best practices.

· Improved team performance by providing comprehensive training and fostering a collaborative work environment.

· Reduced costs, optimized resource allocation, and improved efficiency in department

· Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.

· Evaluated vendor offerings critically to select the most appropriate partners for delivering desired results at optimal costs.

· Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.

· Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.

· Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.

· Developed proposals and presentations for internal and external audiences.

Oversight of

· Patient Access Services within Main Campus Emergency Department, Brunswick ED, Twinsburg ED, and Main Campus Inpatient & Ambulatory

· Surgery Scheduling & Preregistration Department at Business Operations Center

· Registration Claim Edit department, including vendors

Responsibilities

· Oversee department operations

· Manage staffing to ensure appropriate allocation and compliance with goals and objectives

· Monitor quality and financial performance

· Ensure compliance with government health regulations and customer service standards

· Develop and implement process improvement initiatives

· Participate in meetings and committees as assigned

Oversight of

· Patient Access Services within Main Campus Emergency Department, Brunswick ED, Twinsburg ED, and Twinsburg Ambulatory Surgery Center

· Avon ED, Strongsville/Wooster/Beachwood ASC's

Responsibilities

· Oversee department operations, manage personnel, complete staffing, training, workflow analysis and performance management

· Manage staffing to ensure appropriate allocation and compliance with goals and objectives

· Monitor quality and financial performance

· Ensure compliance with government health regulations and customer service standards

· Develop and implement process improvement initiatives

· Participate in meetings and committees as assigned

Responsibilities:

· Manage the overall operations of the Admissions Department in accordance with current federal, state, and local standards, regulations, and guidelines

· Develop and maintain relationships with Physicians, Case Management Departments, all area hospitals & communities, and other relevant professionals and resources

· Manage and provide Daily Census Report of facility's daily financial standing to the Management Team and Corporate Management Team

· Receive, review, and manage all incoming referrals; execute decision based on clinical, financial and social aspects

· Participate in quality assurance and customer satisfaction on a daily basis; address concerns immediately and with independent thinking and decision making