Katie Pomeroy
Westfield,MA
Summary
Versatile and results-oriented professional with experience at Instacart, demonstrating exceptional route planning abilities and customer service skills. Excelled in enhancing delivery efficiency and customer satisfaction, alongside fostering educational growth as a Homeschool Teacher. Proven track record in multitasking and problem-solving, with a commitment to reliability and attention to detail.
Overview
11
11
years of professional experience
Work History
Instacart Grocery Delivery
Instacart
06.2021 - Current
- Maintained punctuality in meeting scheduled pickup times from stores which allowed customers'' groceries to be delivered within promised timeframes.
- Ensured accurate order fulfillment by double-checking items against invoices before leaving the store.
- Enhanced route efficiency by utilizing GPS technology and maintaining knowledge of local traffic patterns.
- Increased repeat business by establishing rapport with customers and consistently exceeding their expectations.
- Promoted positive company image by providing excellent customer service throughout the delivery process.
Homeschool Teacher
N/A
Westfield, MA
09.2020 - 06.2024
- Managed homeschool schedules effectively, balancing extracurricular activities with academic requirements for well-rounded development.
- Researched and chose appropriate curriculum to meet children's abilities and grade levels.
- Emphasized practical life skills alongside academics, preparing students for future independence and decision-making abilities.
- Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
- Increased student motivation by implementing engaging activities and interactive teaching techniques.
- Submitted and assembled student portfolios for local school district to satisfy legal guidelines.
- Implemented hands-on activities and experiential learning opportunities for improved understanding of complex concepts.
Bartender/Server
Kaptain Jimmy's Restaurant & Distillery
Agawam, MA
01.2014 - 04.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
Cosmetology Certification - Cosmetology
Jolie Hair And Beauty Cosmetology School
Ludlow05.2013
High School Diploma - General Studies
Southwick Tolland Reginal High School
Southwick, MA06.2008
Skills
- Self-motivation and discipline
- Patience and Empathy
- Strong time management
- Route Planning Abilities
- Reliability and punctuality
- Customer Service-Oriented
- Ability to multitask
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
Timeline
Instacart Grocery Delivery
Instacart
06.2021 - Current
Homeschool Teacher
N/A
09.2020 - 06.2024
Bartender/Server
Kaptain Jimmy's Restaurant & Distillery
01.2014 - 04.2020
Cosmetology Certification - Cosmetology
Jolie Hair And Beauty Cosmetology School
High School Diploma - General Studies
Southwick Tolland Reginal High School