Summary
Overview
Work History
Education
Skills
Community
Certification
Timeline
Generic

KATIE PORTER

Andrews,TX

Summary

Dynamic Office Manager and Community Educator at Home Hospice with 5 years of experience, adept in medical records management and public relations. Proven ability to lead teams and maintain empathy in high-stress situations, ensuring compliance with HIPAA and state regulations. Skilled in resource management and effective communication, fostering strong relationships with patients and healthcare professionals.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Office Manager/Community Educator/Medical Records

Home Hospice
Andrews, TX
04.2018 - 02.2023
  • I was hired at Home Hospice in Andrews for a Medical Records clerk position. After a year, I was given more job duties to include Community Educator. My role included keeping accurate records, paper charts and electronic records, of patients on our services, complying with state and HIPPA laws. I oversaw documentation and made sure clinical staff was completing their duties according to our policies and documenting properly after each visit. It was my job to manage the office, answer phone calls, responded to emails, and route mail to appropriate personnel. I also ensured supplies were always stocked and machines such as copiers and fax machines were working properly. When answering phones, I was required to be professional and courteous, as I was the first point of contact for referrals from patients, family, and physicians. Often, I would need to multitask and use my judgment on priorities. Maintaining empathy and compassion was ideal for stressful encounters with patients' family and was important, often I developed appropriate relationships so the families could have confidence in our mission. Weekly duties included organizing and executing meetings with our medical directors and our clinical team to discuss patient progress or decline and modify medical management for those patients. And after the meetings, it was my job to make sure all clinical staff were aware of any changes. In my community educator role, I travelled to different facilities and spoke with nursing staff and physicians about our services and what could be considered appropriate diagnosis for consideration of services of hospice care. I organized community outreach and PR such as activities in nursing facilities or blood pressure clinics at the local senior centers. As always, maintaining relationships with my coworkers and any staff at facilities I frequented was important.

Paramedic

Andrews City/County Emergency Medical Services
Andrews, TX
08.2010 - 01.2017
  • I began a full time position at this service August 1, 2010. In April 2017, I dropped to part time status after the birth of my baby. My roles in this job evolved over the years. I was responsible for daily maintenance on multiple trucks, checking for appropriate equipment and being prepared for the day at hand. I oversaw other employees, making sure their job responsibilities are being fulfilled correctly and safely both on the ambulance in emergent situations and in the office. I served in the role of field training officer on several occasions for new employees. I had to teach our departments protocols and policies as well as critical thinking and critical care medicine. Another part of this position required me to manage several resources in a timely and affective manor. I maintained a professional relationship with hospital staff and public relations was always priority. As a Paramedic, I must maintain a minimum amount of continuing education hours for my state certification every 4 years, and I still hold this certification today. Other duties included:
  • Ensured compliance with established policies related to infection control procedures.
  • Provided pre-hospital care to those in need within the community, including administering medications, providing wound care and performing intubations.
  • Transported patients from accident scenes or hospital settings to medical facilities in a safe manner.
  • Monitored vital signs of patients and communicated changes to physicians or nurses in a timely manner.
  • Responded to emergency calls quickly and safely while utilizing appropriate driving techniques.

Printers Assistant

AISD
Andrews, Texas
03.2008 - 08.2010
  • I worked in the print shop for the school district full time while attending college at night. My main duties were to provide any printed material needed from teachers, administration and operations in the district. I learned various machines including printers, copiers, and envelope machines. I was required to make deadlines for every order that was produced and learned many different skills due to the range of jobs that had to be fulfilled.

Education

2 Year Certification - Emergency Medicine

Odessa College
Odessa, Texas
01.2010

High School Diploma - Basic Study

Andrews High School
Andrews, Texas
01.2002

Skills

  • Critical care emergency medicine
  • Team leading and management
  • Public relations
  • Problem solving
  • Resource management
  • Working well in high-stress situations
  • Report writing
  • Communication with coworkers and clients
  • Information gathering
  • Handling controlled chaos in chaotic environments
  • Empathy, compassion, and reassurance for those who may be having emotions associated with illness, trauma, disability, dismemberment, and loss
  • Organizational skills
  • Typing
  • Medical records management
  • Office management
  • Equipment maintenance
  • Data entry
  • Schedule coordination
  • Team collaboration

Community

The local newspaper wrote a story on myself and my family years ago. We have all served this community for years as jailers, dispatchers, deputies, paramedics, Attorney Generals Office and even an Air Force Police officer. Some public relation activities I have participated in include a community car seat event with our local hospital and Regional Area Council installing and providing knowledge to parents on car seat safety and provided CPR training to Boyscouts and the local 4H babysitting class. We also participated in the Safe Spot Trick or Treat and Health Fair as a department., With Home Hospice, I hosted several events at the local BeeHive for their residents such as cookie decorating and games.

Certification

  • Emergency Medical Technician-Paramedic

Timeline

Office Manager/Community Educator/Medical Records

Home Hospice
04.2018 - 02.2023

Paramedic

Andrews City/County Emergency Medical Services
08.2010 - 01.2017

Printers Assistant

AISD
03.2008 - 08.2010

2 Year Certification - Emergency Medicine

Odessa College

High School Diploma - Basic Study

Andrews High School

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