Katie Porter
Baltimore,OH
Summary
Dynamic professional with extensive experience in food service and team management, notably as Lead Barista at Juniper & Ivy Coffeehouse. Proven track record in enhancing customer satisfaction through exceptional guest service and efficient inventory management. Adept at fostering a collaborative environment, mentoring staff, and maintaining high cleanliness standards to drive operational success.
Overview
11
11
years of professional experience
Work History
Lead Barista
Juniper & Ivy Coffeehouse
Baltimore, OH
01.2023 - Current
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
- Collaborated with the management team to develop innovative beverage recipes, increasing sales and customer satisfaction.
- Supervised daily shift operations effectively managing schedules assignments ensuring optimal labor utilization.
- Conducted regular equipment maintenance checks to prevent breakdowns, ensuring uninterrupted service during peak hours.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
General Manager
Cristy's Pizza
Baltimore, OH
02.2020 - 11.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
Assistant Manager
Cristy's Pizza
Lancaster, OH
02.2015 - 02.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
Liberty Union
Baltimore, OH05.2013
Skills
- Cleanliness standards
- Order taking
- Adaptability to change
- Supply ordering
- Espresso preparation
- Menu memorization
- Food service
- Inventory management
- Team management
- Safe food handling
Timeline
Lead Barista
Juniper & Ivy Coffeehouse
01.2023 - Current
General Manager
Cristy's Pizza
02.2020 - 11.2022
Assistant Manager
Cristy's Pizza
02.2015 - 02.2020
Liberty Union