Katie Potee
Halethorpe,MD
Summary
Proven leader in retail management, adept at enhancing customer experience and streamlining operations for increased efficiency. At Five Below, I significantly improved inventory control and store organization, leading to a noticeable uplift in sales. Skilled in team building and leadership, my approach consistently fosters professional growth and maximizes productivity.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Five Below
11.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Merchandise Coordinator
HomeGoods, TJX Companies
08.2023 - 11.2023
- Supervised daily operations on the sales floor, ensuring smooth customer interactions and prompt issue resolution.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Trained new team members on company policies, procedures, and merchandising best practices.
- Educated employees on new merchandise during seasonal workshops.
Assistant Manager
Capital Teas
02.2023 - 08.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Customer Experience Manager
Five Below
11.2019 - 02.2023
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Education
High School Diploma -
Glen Burnie
Glen Burnie, MD05.2017
Skills
Problem-Solving
Customer experience
Inventory Control
Store Organization
Time Management
Team Building and Leadership
Store Opening and Closing
Attention to Detail
POS Systems
Employee Scheduling
Hiring and Training
Pricing and Markdowns
Goals and performance
Work Planning and Prioritization
Timeline
Assistant Store Manager
Five Below
11.2023 - Current
Merchandise Coordinator
HomeGoods, TJX Companies
08.2023 - 11.2023
Assistant Manager
Capital Teas
02.2023 - 08.2023
Customer Experience Manager
Five Below
11.2019 - 02.2023
High School Diploma -
Glen Burnie