Summary
Overview
Work History
Education
Skills
Timeline
Intern
Katie Potes

Katie Potes

Operating Partner
Statesville,NC

Summary

Dedicated business professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

18
18
years of professional experience

Work History

Operating Partner

Hungry Howie's Pizza
10.2019 - Current
  • Determined appropriate financial goals and administered budgets to control expenses.
  • Sourced vendors and negotiated fair contracts to keep costs low.
  • Recruited and hired qualified candidates to fill vacancies.
  • Set and implemented promotional strategies to drive business growth.
  • Managed effective customer service and quality assurance programs to protect business reputation.
  • Collaborated with colleagues and support staff to maximize team efficiency.
  • Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
  • Networked with other professionals and organizations to expand contacts and opportunities.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Dog Boarder

Self-employed
08.2016 - 10.2019
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.

Shift Leader

Hungry Howie's Pizza
04.2015 - 10.2019
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Tutor, LLC Owner

Infinite Limits, LLC
08.2015 - 05.2017
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Provided homework assistance using specific curriculum and materials.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Determined business plan, mission statement, and vision.
  • Sourced initial funding to get business up and running while planning initial structure and making strategic first hires.

Combat Correspondent

United States Marine Corps
08.2009 - 08.2013
  • Met deadlines to provide relevant information quickly to staff and general public.
  • Traveled to Afghanistan to gather information and report on warfare concerns.
  • Edited, proofread and fact-checked content for accuracy.
  • Reported from field locations and wrote stories under tight deadlines.
  • Researched and analyzed newsworthy events, trends and issues.
  • Collaborated with editors and other staff members to refine story angles and content.
  • Attended press conferences and other media events to gather relevant information and quotes for stories.
  • Delivered content to broad audience by simplifying complex information.
  • Recorded information using word processing, dictation and transcription software and equipment.
  • Maintained security and privacy of records to protect patients and providers.

Legal Transcriptionist

Scott Kappler, Esq
01.2006 - 07.2009
  • Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
  • Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
  • Reviewed completed reports for proper formatting, grammar, and sentence structure.
  • Verified accuracy of transcribed material prior to finalization.
  • Stayed organized and kept detailed records to accurately track progress and client information.

Education

Bachelor's of Business - Marketing And Management

Pennsylvania State University
University Park, PA
12.2024

Associate of Science -

Coastal Carolina Community College
Jacksonville, NC
05.2018

Skills

  • Training and Coaching
  • Strategic Planning
  • Customer Relationship Building
  • Marketing
  • Financial Administration
  • Verbal and Written Communications
  • Recruitment and Hiring
  • Expense Tracking
  • Quality Control
  • Word Processing
  • Report Writing
  • Research

Timeline

Operating Partner

Hungry Howie's Pizza
10.2019 - Current

Dog Boarder

Self-employed
08.2016 - 10.2019

Tutor, LLC Owner

Infinite Limits, LLC
08.2015 - 05.2017

Shift Leader

Hungry Howie's Pizza
04.2015 - 10.2019

Combat Correspondent

United States Marine Corps
08.2009 - 08.2013

Legal Transcriptionist

Scott Kappler, Esq
01.2006 - 07.2009

Bachelor's of Business - Marketing And Management

Pennsylvania State University

Associate of Science -

Coastal Carolina Community College

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Katie PotesOperating Partner