Katie Pratt

• Maintained a clean, safe, and inviting store environment for both clients and employees by enforcing proper safety protocols and cleanliness standards.
• Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
• Utilized NetSuite manage inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.

-Exceed quarterly Retail Sales (avg.) 20-25%

-Managed a team of 9-14 stylists and staff.

• Responsible for hiring needs, building and managing schedules in Boulevard for the staff.
• Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
• Analyzed sales data to identify trends and create targeted marketing initiatives that catered to the needs of our customer base.
• Ensuring all licenses and permits are kept up to date and in compliance for the stylists and facilities.
• Managed two locations during the time February 2023-November 2023

-Seamless closed and merged the second location while maintaining staff, resulting in lower operating costs and higher profitability.

• Mentored team members to enhance professional development and accountability in the workplace.

-Managed a team of 9-14 stylists and staff.

-Promoted 7 stylists resulting in increasing commission rates for each stylist.

-Conducted quarterly performance with each stylist.

-Administered fun incentives to involve each stylist to increase retail and service sales (ie: “Chase the 20”, “Service Bingo”, “Google Review,” and other various incentives.)

• Improved staff morale through regular recognition programs, rewards incentives, open communication channels, resulting in lower employee turnover rates.

-Co-Hosted Mississippi street fair and See See Motor Show for the community.

-Hosted and coordinated with the Trans Wardrobe Project for a clothing drive.

• Perform consultation to decide what services the client needs.
• Provide services to clients such as shampooing, cutting, styling, coloring, and highlighting as desired.
• Maintain safety standards and cleanliness.
• Emphasize product benefits and assist clients in the selection of retail products or services for their hair care needs.
• Maintain a consistent relationship with the client base in order to ensure return clients.
• Proactively develop new customers.
• Attend and participate in continuing education and training in order to follow new trends and techniques.
• Promoted to Manager February 2021.

• Anticipates customer and store needs by constantly evaluating the environment and customers for cues.
• Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners.
• Executes store operations during scheduled shifts. Organizes opening and closing duties.
• Follow operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Received “Partner of the Quarter” Award 2020,2018, 2017,and 2015. Nominated by the staff
• Leading 5-8 baristas on shift

• Sold and promoted retail products
• Pre-booked and confirmed appointments
• Opened and closed the salon
• Provided a welcoming and comfortable environment for guests
• Assisted owners and stylist with various duties.