Katie Prouty
Oklahoma City,OK
Summary
Dynamic professional with a proven track record at Hartzog Conger Cason & Neville, enhancing client retention by 12% through innovative SOPs and marketing strategies. Expert in CRM & Marketing Automation and adept at cross-functional coordination. Achieved significant brand growth and customer satisfaction, leveraging both hard and soft skills to exceed employer expectations.
Overview
9
9
years of professional experience
Work History
Oil and Gas Executive Assistant
Hartzog Conger Cason & Neville
Oklahoma City, OK
05.2024 - Current
- Facilitated marketing efforts by integrating dynamic QR codes linking to an informative attorney landing page.
- Engineered revised SOP to streamline client onboarding, achieving a 12% rise in retention.
- Streamlined dialogue between legal representatives and industry experts through the implementation of SalesForce
- Led design initiatives earning commendations for innovative branding.
- Facilitated drafting and submission processes for various legal paperwork, including regulatory filings.
Certified Nurse Assistant
Integris Baptist Medical Center
Oklahoma City, OK
05.2022 - 08.2024
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Checked vital signs, including temperature, pulse, respiration rate, blood pressure and oxygen saturation levels.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Collected specimens from patients for laboratory testing purposes.
- Fluent in care regarding high acuity ICU machines: ECMO, LVAD, RVAD, IABP
Field Marketing Manager
Timelesstoppers
Oklahoma City, OK
04.2020 - 12.2021
- Orchestrated comprehensive campaigns across channels to achieve a measurable 19% growth in brand recognition.
- Created newsletter blasts, activated on-site initiatives, and executed trade show events for four brands.
- Worked alongside dispensaries to craft bespoke displays reflecting changing seasons and products.
- Redesigned current account processes, achieving significant improvement in CSAT to 87% within a six-month period.
- Implemented customer loyalty programs that increased sales by 21%
Customer Success Associate
Young Chefs Academy
Atlanta, GA
01.2016 - 05.2019
- Collaborated with sales, marketing, and franchise teams to uncover growth opportunities, achieving a 12% revenue boost.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated databases with new and modified customer data.
- Prevented key account losses by researching discrepancies and correcting problems.
Education
Associate of Science - Pre-Nursing
Oklahoma Christian University
Edmond, OK05-2024
Bachelor of Arts - Business Administration
Georgia State University
Atlanta05-2015
Skills
- CRM & Marketing Automation: Salesforce, HubSpot, MailChimp, Hootsuite, Zendesk
- Legal Management Software: PracticeMaster, TABS, Zoho
- Project Management: Monday, Asana, Slack
- Client service optimization
- Cross-functional coordination
- Customer account management
- POS Software: Aloha, Toast, MICROS
- Microsoft Office
- Adobe Suite
Timeline
Oil and Gas Executive Assistant
Hartzog Conger Cason & Neville
05.2024 - Current
Certified Nurse Assistant
Integris Baptist Medical Center
05.2022 - 08.2024
Field Marketing Manager
Timelesstoppers
04.2020 - 12.2021
Customer Success Associate
Young Chefs Academy
01.2016 - 05.2019
Associate of Science - Pre-Nursing
Oklahoma Christian University
Bachelor of Arts - Business Administration
Georgia State University