Katie Pruett
Nortonville,KS
Summary
To do the best that I can everyday.
Professional with strong background in claims management, skilled in risk assessment, negotiation, and conflict resolution. Proven track record of leading teams to achieve operational goals while maintaining high standards. Known for adaptability, reliability, and results-driven approach. Proficient in regulatory compliance and customer service, fostering collaborative environments to drive success.
Overview
21
21
years of professional experience
Work History
Software Training and Development Manager
AgriSompo Crop Insurance
02.2024 - Current
- Developed training programs to enhance employee skills and performance.
- Collaborated with department heads to identify training needs and gaps.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Implemented feedback systems to evaluate training effectiveness and employee satisfaction.
- Revised existing training materials for clarity and relevance based on participant feedback.
Software Support and Training Specialist
AgriSompo Crop Insurance
12.2020 - 02.2024
- Developed and delivered training programs to enhance employee skills and performance.
- Collaborated with management to identify training needs and improve onboarding processes.
- Utilized Learning Management Systems to track training progress and completion rates.
- Created engaging training materials utilizing multimedia tools for diverse learning styles.
- Prepared videos for online and remote instruction.
Claims Manager
CGB Diversified Services
07.2015 - 12.2020
- Managed claims processing, ensuring compliance with company policies and regulatory requirements.
- Collaborated with cross-functional teams to resolve complex claims issues efficiently.
- Trained and mentored junior staff on best practices in claims management and customer service.
- Analyzed claim data to identify trends and recommend process improvements.
Regional Claims Supervisor
Heartland Crop Insurance
03.2008 - 2015
- Train adjusters
- Help oversee claims dept in office
- Collaborated with underwriting teams to enhance claims review efficiency.
- Managed regional claims processing to ensure timely and accurate resolutions.
Area Claims Manager
Great American Crop Insurance
09.2006
- Overseen Supervisors
- In charge of claims dept in office
- In charge of training supervisors and adjuster
Assistant Claims Manager
Farmers Crop Insurance Alliance
09.2004
- Overseen Supervisors in field
- Put adjuster school information together
- Trained supervisors and adjuster
Claims Auditor
Blakely Crop Hail, Inc
03.2000
- Audit claims
- Help put adjuster school information together
Skills
- Management expertise
- Team building and motivation
- Effective communication techniques
- Staff training and development
Timeline
Software Training and Development Manager
AgriSompo Crop Insurance
02.2024 - Current
Software Support and Training Specialist
AgriSompo Crop Insurance
12.2020 - 02.2024
Claims Manager
CGB Diversified Services
07.2015 - 12.2020
Regional Claims Supervisor
Heartland Crop Insurance
03.2008 - 2015
Area Claims Manager
Great American Crop Insurance
09.2006
Assistant Claims Manager
Farmers Crop Insurance Alliance
09.2004
Claims Auditor
Blakely Crop Hail, Inc
03.2000
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