Summary
Overview
Work History
Education
Skills
Timeline
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Katerina Psichopaidas

Stamford,CT

Summary

Enthusiastic and determined to work hard in fast-paced environments. Team-driven and compassionate towards all animals. Ready to tackle new challenges and deliver quality customer service and excellence in animal care

Overview

5
5
years of professional experience

Work History

Petcare Associate

Petsmart
11.2023 - Current
  • Maintained a clean and sanitary environment for pets by regularly cleaning enclosures.
  • Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
  • Administered medications to animals in treatment and documented changes in condition.
  • Provided exceptional customer service through clear communication on husbandry for cats, dogs, exotics, and aquatics.
  • Enhanced customer satisfaction by providing personalized pet care recommendations.



Customer Engagement Leader

Petsmart
08.2022 - 11.2023
  • Created a culture of excellent customer service provided by all team members.
  • Oversaw Petcare Department maintaining company health and safety standards for all exotic pets in our care.
  • Prioritized education on all pets and husbandry to ensure pets in our care found the best forever home.
  • Worked closely with associates to create individualized goal and development plans.
  • Owned inventory of live pets and supply management.
  • Worked with company Pet Health team to identify and report vendor issues including zootionic diseases.
  • Built relationships with customers to encourage repeat business.
  • Streamlined workflow processes and created resources resulting in increased productivity among associates

Associate Manager

Petsmart
01.2022 - 08.2022
  • Collaborated closely with senior management to complete company objectives and maintain standards.
  • Assisted in the development of new employees with multi-department training.
  • Created front end pride and worked with associates to create an excellent customer experience.
  • Led and supervised the daily operations of staff and maintained a safe environment for customers, employees, and pets.

Sales Associate/Cash Office Associate

Home Goods
09.2021 - 02.2022
  • Organized racks and shelves to maintain store visual appeal and engage with customers.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Balanced safe, prepared tills, and prepared register bags for next sales date.
  • Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.

Supervisor

Party City
08.2019 - 12.2020
  • Oversaw daily operations of the store, ensuring smooth workflow and timely completion of tasks.
  • Verified cash flow and electronic transactions from credit card system to balance registers.
  • Assisted new hires with completing required forms for accurate setup in the payroll system from their first day onward.
  • Managed bi-weekly scheduling and payroll for store employees.

Education

High School Diploma -

West Hill High School
Stamford, CT
06.2018

Skills

  • Customer service and assistance
  • Scheduling appointments
  • Computer Skills and Data Entry
  • Animal Behavior
  • Inventory and Supply Management
  • Medication Administration
  • Health and safety standards
  • Small Animal Care
  • Money handling abilities

Timeline

Petcare Associate

Petsmart
11.2023 - Current

Customer Engagement Leader

Petsmart
08.2022 - 11.2023

Associate Manager

Petsmart
01.2022 - 08.2022

Sales Associate/Cash Office Associate

Home Goods
09.2021 - 02.2022

Supervisor

Party City
08.2019 - 12.2020

High School Diploma -

West Hill High School

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Katerina Psichopaidas