Katie Puckett
Maryville,TN
Summary
Proven leader and meticulous organizer, adept in streamlining operations and enhancing team efficiency, as demonstrated during my tenure with the United States Air Force. Excel in customer service, critical thinking and interpersonal communication, significantly improving office productivity and operational readiness. Skilled in advanced MS Office Suite and maintaining information confidentiality, I exceed expectations at transforming challenges into actionable solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Executive Assistant
United States Air Force
02.2024 - 08.2024
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Improved office efficiency by implementing new filing systems and document management processes.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Used advanced software to prepare documents, reports, and presentations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Supported HR activities, facilitating hiring process by scheduling interviews and liaising with candidates.
- Worked with senior management to initiate new projects and assist in various processes.
Unit Training Manager
United States Air Force
12.2022 - 02.2024
- Conducted, validated and revised programs and instruction and coordinated user feedback with career field managers.
- Facilitated strong communication channels between trainers, trainees, and leadership to ensure timely updates on progress and challenges.
- Collaborated with senior leadership to establish clear goals and objectives for the unit''s ongoing development.
- Managed resources effectively, ensuring all necessary materials were available for successful training sessions.
- Assessed individual performance regularly, tailoring development plans based on strengths and areas needing improvement.
- Established partnerships with relevant organizations to bring in guest speakers or experts for specialized training opportunities.
- Determined adequacy of existing courses and programs to meet training requirements and meet standards.
- Increased operational readiness through effective time management strategies for both instructors and trainees.
- Promoted a positive learning environment that encouraged questions, collaboration, and open communication among team members.
- Coordinated mandatory certifications across the unit, ensuring all team members met required qualifications and deadlines.
- Enhanced overall unit readiness by implementing comprehensive training schedules and monitoring progress.
- Maintained compliance with regulations, updating policies as needed to align with changing standards or requirements.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained new hires to perform cross-training exercises with experienced workers.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Researched and obtained relevant course materials to achieve training objectives.
- Highly skilled in utilizing Microsoft platforms (Word, PDF, Excel, Outlook)
Military Police Sergeant
United States Air Force
02.2019 - 10.2022
- Assisted in the planning and execution of security measures for special events, ensuring public safety without compromising operational goals.
- Increased efficiency of team communication by implementing clear protocols and providing training on proper radio etiquette.
- Facilitated a decrease in criminal activity on base through diligent surveillance and collaboration with other law enforcement agencies.
- Managed access control points with precision, preventing unauthorized entry while maintaining efficient traffic flow through secured areas.
- Maintained order during civil disturbances by utilizing de-escalation techniques as well as non-lethal force when necessary.
- Conducted thorough searches of vehicles at entry points to prevent unauthorized access or contraband on base premises.
- Collaborated with other military branches in joint exercises to enhance coordination efforts and improve overall mission effectiveness.
- Trained new Military Police officers on proper procedures, facilitating their transition into active duty roles with confidence and competence.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Monitored gate activities, controlled traffic, and responded to emergencies on base.
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Executed search and seizure operations in strict accordance with applicable laws and regulations.
- Utilized surveillance equipment to monitor security of personnel and property.
- Developed and implemented security policies, procedures and systems to protect personnel, property and data.
Crew Leader
McDonald's
02.2016 - 02.2019
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Motivated team members by setting high expectations, recognizing achievements, and providing ongoing encouragement throughout challenging projects.
- Streamlined workflow processes to reduce downtime and increase overall productivity within the team.
- Implemented customer feedback mechanisms, leading to service improvements and increased repeat business.
- Ensured high-quality customer service, resolving issues promptly and maintaining satisfaction.
- Established clear communication channels within team, preventing misunderstandings and boosting efficiency.
- Conducted thorough training sessions for new hires, ensuring they were well-prepared to meet job expectations.
- Streamlined inventory management, reducing waste and ensuring availability of necessary materials.
- Cleaned and maintained tools, equipment and worksites.
Education
High School Diploma -
Lemon Bay High School
Port Charlotte, FL05.2018
Skills
- Executive Support
- Administrative Support
- Strong Problem Solver
- Schedule & calendar planning
- Office Administration
- Meticulous attention to detail
- Information confidentiality
- Customer Service-Oriented
- Calendar Management
- Interpersonal Communication
- Professional and mature
- Travel Arrangements
- Excel spreadsheets
- Database Management
- Document Preparation
- Proofreading
- Advanced MS Office Suite
- Time Management
- Reliable and Responsible
- Honest and Dependable
- Critical Thinking
- Relationship Building
- Analytical Thinking
- Team Leadership
- Documentation and Recordkeeping
- Work Prioritization
- Calendar and Scheduling Software
- Team Coordination
- Decision-Making
- Goal Minded
- Travel Itineraries
- Document Filing and Retrieval
Accomplishments
DEPARTMENT OF THE AIR FORCE
THIS IS TO CERTIFY THAT
THE AIR FORCE ACHIEVEMENT MEDAL
HAS BEEN AWARDED TO
AIRMAN FIRST CLASS KATIE M. MARSHALL
FOR
MERITORIOUS SERVICE
17 August 2019 to 17 August 2021
ACCOMPLISHMENTS
Airman First Class Katie M. Marshall distinguished herself by meritorious service as Alarm Monitor, 18th Security Forces Squadron, 18th Mission Support Group, 18th Wing, Kadena Air Base, Japan. During this period, Airman Marshall provided command and control during one hundred and fifty three alarm activations and communication failures. She focused response patrols to the affected areas and identified alarm causation, ultimately restoring full mission capability to six hundred and forty two critical facilities. Additionally, Airman Marshall showcased superior job knowledge by achieving a 95 percent on two duty position evaluations. Her expertise enabled her in the leading of five hundred and forty hours of training on alarm monitor duties, securing a 100 percent pass rate and earning her team four Exceptionally Well Qualified ratings. Furthermore, Airman Marshall responded to two domestic violence cases, six assaults and four drivers under the influence incidents. Her swift law enforcement actions restored order and prevented mission degradation. Finally, Airman Marshall’s profound commitment to duty culminated in her team receiving Flight of the Quarter and her unit being tabbed 2020 Pacific Air Forces Best Large Security Forces Unit. The distinctive accomplishments of Airman Marshall reflect credit upon herself and the United States Air Force.
GIVEN UNDER MY HAND
19 July 2021
___________________________________
STEVEN R LOVETT, Lt Col, USAF Commander, 18th Security Forces Squadron
DEPARTMENT OF THE AIR FORCE
THIS IS TO CERTIFY THAT
THE AIR AND SPACE COMMENDATION MEDAL
HAS BEEN AWARDED TO
STAFF SERGEANT KATIE M PUCKETT
FOR
MERITORIOUS SERVICE
11 October 2021 to 19 July 2024
ACCOMPLISHMENTS
Staff Sergeant Katie M. Puckett distinguished herself by meritorious service as a member of the Commander's Action Group, 72d Air Base Wing, Tinker Air Force Base, Oklahoma. During this period, Sergeant Puckett managed the Security Forces Squadron Commander's unit training program for 420 defenders, leading quarterly safety training classes for 183 personnel and increasing Security Forces' safety compliance to 96 percent. Additionally, she used her certification in safety training to equip 142 agency partners with the skills and knowledge necessary to support a collegiate basketball tournament, resulting in the successful safeguarding of 115K patrons. Furthermore, Sergeant Puckett was By-name-requested as the Command Chief’s executive assistant for 92 days supporting over 27,000 personnel assigned to the Air Force Sustainment Center headquarters, Oklahoma City Air Logistics Complex and more than 45 associate units assigned to six major commands. Finally, through careful planning, she successfully oversaw the Project X beta test, collecting 12 volunteers and ordering 50 supplies for four obstacles, thus preparing mission-ready Airmen for Great Power Competition. The distinctive accomplishments of Sergeant Puckett while serving her country reflect great credit upon herself and the United States Air Force.
GIVEN UNDER MY HAND
12 July 2024
//signed//
ABIGAIL L.W. RUSCETTA, Colonel, USAF
Commander, 72d Air Base Wing
EDIPI: 1159227495
Special Order: G-271767
DAF FORM 2224D, 20221027
Condition: 2 PAS: TE1MFB2H
Certification
Airmen Leadership School obtaining NCO development ribbon and certification
Timeline
Executive Assistant
United States Air Force
02.2024 - 08.2024
Unit Training Manager
United States Air Force
12.2022 - 02.2024
Military Police Sergeant
United States Air Force
02.2019 - 10.2022
Crew Leader
McDonald's
02.2016 - 02.2019
High School Diploma -
Lemon Bay High School
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