Summary
Overview
Work History
Education
Skills
Volunteering History
Timeline
Generic

Katie Quan

Milford,OH

Summary

Customer-oriented Pharmacy Technician 6 years of experience and strong background in retail pharmacies. Expert in accurately filling prescription orders, maintaining confidential records and supporting quality improvement and pharmacy procedure changes. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Lead Pharmacy Technician

CVS Pharmacy
11.2017 - Current
  • Supervised 8 pharmacy technicians and coordinated day-to-day assignments.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Solved customer and healthcare provider problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Managed opening and closing duties for pharmacy.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Collected co-payments or full payments from customers.

Lead Server

Smoothie King
05.2017 - 10.2017
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.

Education

GED -

Goshen High School
Goshen, OH
05.2017

Skills

  • Pharmacy Operations
  • Resolving Complaints
  • Workflow Optimization
  • Team Collaboration
  • Advanced Math Skills
  • Problem-Solving Skills
  • Supervising Technicians
  • Cash Register Operation
  • Serve Customers
  • Wholesale Ordering
  • Organization and Prioritization
  • High-Volume Environments

Volunteering History

-Stepping Stones (I was responsible for caring for and guiding children with special needs)

-Anthony Munoz Foundation (I was responsible for check-in, and seating at their Youth Leadership Seminar)

Timeline

Lead Pharmacy Technician

CVS Pharmacy
11.2017 - Current

Lead Server

Smoothie King
05.2017 - 10.2017

GED -

Goshen High School

Similar Profiles

CREATE PROFILE
Katie Quan