Katie Ragsdale
Fenton,MI
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining and shopping experiences.
Overview
5
5
years of professional experience
Work History
Server/Carside Specialist/Hostess
Applebee's Grill + Bar
10.2021 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Program Director
YMCA Camp Copneconic
02.2023 - 08.2023
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Developed high-impact programs for optimal results, focusing on strategic planning and execution.
- Assist camp counselors with children's behavior
- Cleaning the camp to create a safe and welcoming environment for campers
- Create themed activities for campers to engage in every week at camp
- Member of the leadership team
- Form strong bonds with councelors
Classroom Support
Early Learning Center- GISD
10.2020 - 12.2022
- Enhanced student comprehension by utilizing visual aids and hands-on activities in the classroom.
- Assisted teachers in managing class behavior, resulting in a more focused learning environment.
- Supported students with special needs, ensuring their full participation in classroom activities.
- Collaborated with teachers to develop lesson plans that catered to diverse learning styles.
- Organized and maintained instructional materials, contributing to a well-structured learning space.
- Provided feedback on student performance, helping teachers identify areas for improvement.
- Implemented differentiated instruction techniques for students who needed additional support or challenge.
- Established positive relationships with students, fostering a supportive and inclusive classroom community.
- Contributed to teacher-parent conferences by providing insights on individual student progress and achievements.
- Promoted a safe and nurturing atmosphere within the classroom, fostering emotional well-being among students.
- Supervised lunch periods and recess times, maintaining an orderly environment during breaks from academic workloads.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Cleaned and organized art supplies and related materials.
- Counted children when lined up for various activities.
- Enforced rules and instructions to maintain discipline.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Took part in professional development workshops to boost skills.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Collaborated with instructors to develop engaging lesson plans.
- Developed and implemented strategies to improve student engagement.
Barista/Cashier
Bubble Bee Tea
01.2019 - 05.2020
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Educated customers on drink offerings, promoting upselling opportunities and enhancing their overall experience.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Education
Bachelor of Arts - Elementary Education
University of Michigan - Flint
Flint, MI05.2025
Skills
- Hospitality Service Expertise
- Strong Work Ethic
- Exceptional Customer Service
- Stress Management
- Team Collaboration
- Effective Communication
- Problem Solving
- Positive Attitude
- Adaptable and Flexible
- Team Player
- Warm and Friendly
Timeline
Program Director
YMCA Camp Copneconic
02.2023 - 08.2023
Server/Carside Specialist/Hostess
Applebee's Grill + Bar
10.2021 - Current
Classroom Support
Early Learning Center- GISD
10.2020 - 12.2022
Barista/Cashier
Bubble Bee Tea
01.2019 - 05.2020
Bachelor of Arts - Elementary Education
University of Michigan - Flint