Katie Reed
Valley Mills,TX
Summary
I am an outgoing and friendly person. I love learning new skills to add to what I have already done, as I am a quick and intuitive learner. My background includes customer service in multiple environments, whether in the food industry or in an office setting. I love learning new skills in new environments, while still working hard to move my way up to be the best that I can be.
Overview
4
4
years of professional experience
Work History
Barista Trainer
Starbucks
03.2023 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Increased employee retention by fostering a positive, supportive work atmosphere.
Daycare Teacher
Handprints INC
08.2022 - 10.2023
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child's progress and needs.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
Office Manager
Mega Furniture
05.2022 - 08.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Assistant Store Manager
Ashley Furniture Homestore
02.2022 - 05.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Top Seller for Feb 2022
Store Operations Associate
Ashley Furniture Homestore
11.2021 - 02.2022
- Assisted customers with product selection based on individual needs and preferences.
- Maintained safety standards within the workplace by promptly addressing potential hazards such as spills or broken fixtures.
- Conducted regular price audits to ensure pricing accuracy, reducing errors and improving customer trust.
- Increased efficiency of restocking processes by closely collaborating with receiving department personnel on merchandise arrivals and placement strategies.
- Managed cash register transactions accurately, ensuring a smooth checkout experience for customers.
- Supported loss prevention efforts by carefully monitoring merchandise on the sales floor and reporting any suspicious activity.
Crew Trainer
Chick-fil-A
09.2020 - 10.2021
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
- Enhanced crew performance by implementing effective training strategies and customized lesson plans.
Crew Member
Chick-fil-A
05.2020 - 10.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
High School Diploma -
River City Science Academy
Jacksonville, FL05.2015
Skills
- Leadership experience
- Health and safety compliance
- Staff Coaching
- Sales expertise
- Complaint Handling
- Cash Handling
- Adaptive and creative
- Conflict Mediation
Timeline
Barista Trainer
Starbucks
03.2023 - Current
Daycare Teacher
Handprints INC
08.2022 - 10.2023
Office Manager
Mega Furniture
05.2022 - 08.2022
Assistant Store Manager
Ashley Furniture Homestore
02.2022 - 05.2022
Store Operations Associate
Ashley Furniture Homestore
11.2021 - 02.2022
Crew Trainer
Chick-fil-A
09.2020 - 10.2021
Crew Member
Chick-fil-A
05.2020 - 10.2021
High School Diploma -
River City Science Academy
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