Katie Reed
Claremont,NH
Summary
Optical Manager with 7+ years of experience in mentoring and leading teams to success. Overseeing the work of the optical team to follow relevant compliance frameworks and precision on patients eyewear. In the last 2 years I have made multiple strategic decisions to enhance the team's performance resulting in a 35 percent increase in revenue. Proven ability to build customer relations based on honesty, trust and engagement. I maintain optical standards, customer requirements, and special requests while encouraging an office-wide mentorship program that has increased positivity and productivity . Enforce HR policies and procedures to continually meet all customer expectations verifying that finished eyewear meets 100 percent precision. Ownership of inventory controls, operational support, and metrics to provide high-level and curated reports to the business owners.
Overview
19
19
years of professional experience
Work History
Optical Manager
Dr. Sam's Eye Care
02.2020 - Current
- Supervise and manage opticians using feedback, constructive conversations and leading daily activities on sales floor.
- Streamline appointment scheduling processes, resulting in reduced wait times and increased patient satisfaction scores.
- Enforce HR policies and procedures to continually meet customer expectations and promote store productivity.
- Strong relationships with eye care professionals to promote collaborative care for patients.
- Improved customer satisfaction by providing personalized optical solutions and high-quality customer service.
- Work closely with insurance providers to ensure accurate billing procedures were followed while maximizing patient benefits.
- Implement efficient inventory management systems, reducing overhead costs and ensuring optimal stock levels.
Optical Manager
Reed Optical
05.2016 - 02.2020
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
- Explained prescriptions, optical terminology and products to customers.
- Supported practice growth through participation in local community events such as health fairs or vision screenings.
- Ensured compliance with industry regulations, maintaining accurate records and documentation as required.
- Assisted in the selection of appropriate lenses based on individual prescription needs, improving overall patient outcomes with their eyewear choices.
- Monitored general store systems, inventory databases and operations to quickly identify and resolve issues or concerns.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
Store Manager
Amidon Jewelers
01.2010 - 05.2016
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Legal Secretary
Dunn Law
08.2005 - 01.2010
- Collaborated with attorneys to prepare comprehensive trial materials, assisting in successful case outcomes.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Ensured compliance with court rules by staying up-to-date on changing regulations related to filings and other requirements.
- Managed multiple high-priority tasks simultaneously, meeting all deadlines while maintaining a high level of accuracy.
- Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
- Reduced errors in legal documents by implementing thorough proofreading processes.
- Organized files for court proceedings.
Education
Scrum Master Certification -
Six Sigma Global Institute
01.2023
Skills
- Employee Performance Evaluations
- Strategic Decision-Making
- Workflow Coordination
- Motivational Leadership
- Adaptability
- Effective Working Relationships
- Confidential Records Management
- Inventory Control Processes
- Gathering Customer Requirements
- Validation that Requirements are met
Additional Information
Currently pursuing Bachelor's Degree in Psychology, Southern New Hampshire University (2027)
Timeline
Optical Manager
Dr. Sam's Eye Care
02.2020 - Current
Optical Manager
Reed Optical
05.2016 - 02.2020
Store Manager
Amidon Jewelers
01.2010 - 05.2016
Legal Secretary
Dunn Law
08.2005 - 01.2010
Scrum Master Certification -
Six Sigma Global Institute
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